Social Media Content Moderation Team Leader

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Role Name: Social Media Content Moderation Team Leader

Schedule: with rotating shifts
Client Timezone: Central Time (Austin, Texas)

Client Overview

Join a dynamic financial education company that’s making a real impact through engaging YouTube content and innovative budgeting technology. This growing organization is dedicated to improving financial literacy and helping people achieve better financial wellness through accessible, high-quality educational content and practical budgeting tools. You’ll be part of a mission-driven team that values reliability, community safety, and maintaining positive online environments where financial education can thrive.

Job Description

As the Social Media Content Moderation Team Leader, you’ll oversee a global moderation team responsible for maintaining safe, positive community spaces across YouTube, Reddit, Discord, and other platforms. Beyond direct moderation, you’ll manage workforce scheduling to ensure round-the-clock coverage, balance workloads, and quickly address coverage gaps. You’ll act as both a working moderator and a leader, guiding your team to deliver reliable, high-quality moderation while maintaining alignment with client goals.

This role combines leadership, scheduling oversight, and operational excellence with direct involvement in day-to-day moderation work.

Responsibilities

Oversee daily operations of the moderation team, ensuring full 24/7 coverage.
Build and manage rotating schedules, adjusting as needed to cover absences and peak activity times.
Monitor and moderate comments on YouTube videos during critical upload windows (Monday, Wednesday, Friday at 10 AM Central).
Proactively review and moderate content across Reddit and Discord communities following established guidelines.
Identify and remove inappropriate comments, spam, bot activity, and negative content.
Ensure immediate coverage during new content launches for clean, welcoming comment sections.
Follow and enforce detailed standard operating procedures (SOPs) for moderation quality.
Provide guidance, coaching, and support to team members to improve consistency and performance.
Collaborate with the client and internal management to report on performance, escalations, and team issues.
Cross-train with the team on app support tasks during lower-volume moderation periods.

Requirements

Proven experience in a supervisory or team leader role, ideally in social media moderation, customer support, or BPO.

Strong workforce management and scheduling skills, with the ability to balance global coverage needs.

Excellent English writing and communication skills.

Familiarity with YouTube Studio, Reddit, Discord, and platform-specific moderation tools.

High attention to detail for identifying inappropriate or spam content.

Strong organizational and problem-solving abilities.

Reliable internet connection and commitment to scheduled shift work.

Ability to manage independently while keeping clear communication with leadership and team members.

No financial background required—comprehensive training provided.

Independent Contractor Perks

With HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job