Experience Coordinator

This is a remote position.

Work Schedule: Monday to Friday, 9 pm to 5 am Manila time with 30 minutes paid break

• Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met.
• Pre-booking and paying for food and beverage inclusions with providers
• Verify and organize the necessary details for each experience, such as dietary restrictions, preferences, and any other logistical requirements.
• Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary.

• Communicate with clients in a professional, clear, and timely manner via phone and email.
• Understand client needs and ensure all expectations are met, resolving any inquiries or issues efficiently.
• Maintain open and transparent communication with team members and managers, ensuring seamless remote collaboration.

• Deliver outstanding customer service by understanding and addressing customer needs and expectations.
• Handle inquiries, complaints, and feedback courteously, ensuring a positive experience for all clients.

• Perform reconciliation of financial records for our US team.
• Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics.
• Maintain a thorough and accurate record of all bookings, correspondence, and invoicing.
• Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.

• Quickly identify and address any challenges or issues that arise during the coordination of experiences.
• Demonstrate resourcefulness by providing alternative solutions when items are unavailable or client needs change.
• Adapt to evolving tools, processes, and customer requirements to ensure the smooth delivery of services.

Requirements

• Preferably has worked in the Finance industry or has a Finance academic background and displays accuracy, speed, and attention to details
• Previous experience in executive secretary or a communication-critical role 
• Strong interpersonal skills with a customer-centric approach.
• Ability to work independently and remotely with minimal supervision.
• Proficiency in Microsoft Office Suite, CRM systems, and communication tools.

Independent Contractor Perks

• HMO with free 2 dependents (for eligible locations)
• PH Holiday pay
• Paid Leave, 10 per year
• Permanent work from home
• Immediate hiring