Senior Director, Operations Strategy

JOB SUMMARY 
The Senior Director, Operations Strategy is a strategic change leader responsible for driving impactful transformation across Global Operations (GO) and supporting key enterprise programs and discipline leaders. This role requires a demonstrated ability to think strategically, lead through influence, and build trust while navigating complex environments and executing initiatives. The Senior Director will lead and deliver cross-functional projects that directly support hotel properties in optimizing and elevating their operations. Through compelling storytelling and strong communication, this leader will help discipline leaders articulate their vision, influence stakeholders, and strengthen strategic partnerships both internally and externally. 

Candidate Profile

Required Experience And Education:

8–10 years of program/project management experience.  

Ba/Bs Or Equivalent

Preferred Experience And Education:

MBA or equivalent graduate degree  

Experience driving operations-based initiatives and projects for hotels, or within the lodging sector broadly 

Big Five Consulting experience   

Experience leading a team 

Proficiency in AI and PMO tools  

Core Work Activities

Lead high-impact, high-profile initiatives aligning to Global Operations disciplines (F&B, Rooms, Engineering, Technology, ESG, and Accountability), from assessment and strategic planning through to deployment readiness 

Drive alignment of projects with enterprise strategy, ensuring efforts support both short- and long-term business objectives across global hotel operations 

Collaborate closely with leaders, facilitating strategic sessions and workshops for Continent Presidents, Product Leaders, and other leaders to secure stakeholder buy-in and cross-functional alignment 

Apply a strategic lens to project work, evaluating downstream operational impacts, conducting financial impact analysis, and influencing design decisions that improve operational performance at scale 

Design and lead structured assessments and solution design phases, including prototyping, testing, and validating ideas prior to execution 

Operate effectively within a large, matrixed organization, building relationships across functions, navigating complex decision structures, and aligning diverse stakeholder groups 

Oversee governance processes, including project intake, prioritization, and performance tracking; ensure clear accountability structures and mitigate risks through proactive planning 

Facilitate communication across teams and stakeholders, managing issue escalation, status updates, and change management efforts to ensure clarity and momentum 

Integrate operational, technical, and ESG considerations into project/program design, identifying interdependencies and synergies across disciplines 

Champion the use of AI and other technology within the organization to drive speed and efficiency in project delivery   

This role requires the ability to travel up to 25%, including international travel  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.