Manager Mobility Products (UAE National Only)

About Us

We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE’s ambition to lead tomorrow’s technologically driven world, we are heading the nation’s digital transformation and paving the way for a more interconnected and innovative future.

With talented individuals from over 70 nationalities, we embrace our rich diversity of thought, skills and experience to continuously explore new horizons and rethink what’s possible. We are dedicated to cultivating an inclusive environment and a culture where everyone feels a true sense of belonging. 

Key Accountabilities

• Mobility Products Core Accountabilities:
• Support/Participate with segment business teams in designing and developing new products, services and offers, in addition to enhance the experience of existing products and services, moreover prioritizing propositions as per PLM guidelines including the provision of guidance based on insights in (expected) technology developments.
• Maintain the sync between the products specifications and technical feasibility to ensure that all business requirements are correctly translated to solution design terms, and into a final product.
• Lead agile sessions with all stakeholders to finalize macro and detailed products specifications as per the PLM process.
• Manage business requirements feasibility and solution design approval life cycle accordingly to the planned milestones, from demand submission to deployment in production.
• Conduct commercial post-production validation according to pre-defined user acceptance criteria.
• Participate in developing work instructions, FAQs for all products and services along with PCR validation.
• Validate all required PLM document inputs from Business Units. Clarify them, check completeness, and challenge the areas that must be challenged.
• Complete accountability of products & services from ideation to GTM, post GTM until product decommissioning/retirement.
• PLM & Launch Management:
• Lead the launch SPOCs (Project Team) to maintain the objective of the project is streamline and on-target.
• Align business requirements with various business stakeholders: Revenue Assurance, Finance, Pricing, Sales, Regulatory, IT, Infra and Customer Operations.
• Continues review to the PLM processes and suggest improvements as required to enhance the process and comply it with the reality.
• Manage the launch of products, services and offers in alignment with the PLM process through tracking the development of propositions and go-to-market end-to-end.
• TDRA, Internal Audit & Compliance:
• Liaise with Regulatory affairs for any new policies, directives related to Mobility products and services.
• Manage Complaints related to own products, services & offers.
• Liaison with IOC/Fraud for ways to minimize and contain mobility complaints and abuse.
• Responsible for all audits reports of mobility products, services & offers related services in du.
• Ensure compliance with TRA, Government and company policies and practices in order to minimize risks.
• Support/Participate with segment business teams in designing and developing new products, services and offers, in addition to enhance the experience of existing products and services, moreover prioritizing propositions as per PLM guidelines including the provision of guidance based on insights in (expected) technology developments.
• Maintain the sync between the products specifications and technical feasibility to ensure that all business requirements are correctly translated to solution design terms, and into a final product.
• Lead agile sessions with all stakeholders to finalize macro and detailed products specifications as per the PLM process.
• Manage business requirements feasibility and solution design approval life cycle accordingly to the planned milestones, from demand submission to deployment in production.
• Conduct commercial post-production validation according to pre-defined user acceptance criteria.
• Participate in developing work instructions, FAQs for all products and services along with PCR validation.
• Validate all required PLM document inputs from Business Units. Clarify them, check completeness, and challenge the areas that must be challenged.
• Complete accountability of products & services from ideation to GTM, post GTM until product decommissioning/retirement.
• Lead the launch SPOCs (Project Team) to maintain the objective of the project is streamline and on-target.
• Align business requirements with various business stakeholders: Revenue Assurance, Finance, Pricing, Sales, Regulatory, IT, Infra and Customer Operations.
• Continues review to the PLM processes and suggest improvements as required to enhance the process and comply it with the reality.
• Manage the launch of products, services and offers in alignment with the PLM process through tracking the development of propositions and go-to-market end-to-end.
• Liaise with Regulatory affairs for any new policies, directives related to Mobility products and services.
• Manage Complaints related to own products, services & offers.
• Liaison with IOC/Fraud for ways to minimize and contain mobility complaints and abuse.
• Responsible for all audits reports of mobility products, services & offers related services in du.
• Ensure compliance with TRA, Government and company policies and practices in order to minimize risks.

Qualifications, Experience and Skills 

• Minimum Bachelor Degree in telecom engineering, business, marketing or equivalent (Master’s degree preferred)
• Certification in agile methodologies, project management, product management or digitalization (Will be added value)
• 5+ years of experience in product management, marketing & telecom business/technology in telecom industry or any related industry.
• Excellent understanding of telecom industry (mobile preferred) in both consumer & enterprise (corporate) domains.
• Demonstrable flexibility in approach and attitude; with ability to change, effectively manage and communicate
• Innate quality of wanting to making a personal difference and add value to the organization
• Strong orientation for communicating for impact in a timely manner, demonstrating foresight, forethought, planning for operational efficiency, effectively managing and identifying potential risks to business
• Strong demonstrable organizational commitment
• Excellent analytical, sales, enterprise, strategic, financial, planning and risk management skills and attitude
• Strong presentation skills with effective time management
• Strong Excel and database management understanding

If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!