Rooms Supervisor

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! 

Job Summary
The Rooms Supervisor supports the daily operations of the club’s hotel rooms to ensure members and guests enjoy a seamless and comfortable stay. This role provides oversight of housekeeping staff during assigned shifts, assists with scheduling and task assignments, and helps maintain the highest standards of cleanliness and service. The Rooms Supervisor works closely with team members and other departments to resolve guest needs promptly and uphold a welcoming environment.

Reporting Structure

• Reports directly to the Rooms Manager

Key Responsibilities

• Support the daily operations of the housekeeping team by assigning tasks, training new staff, and ensuring consistent, high-quality service.
• Conduct routine inspections of guest rooms, public areas, and back of house spaces, providing coaching and feedback to maintain superior standards.
• Ensure guest rooms are clean, comfortable, and fully stocked with linens, toiletries, and amenities.
• Verify that in-room appliances and systems (TVs, phones, lighting, etc.) are functioning properly and report issues for resolution.
• Respond promptly to member and guest requests, ensuring a welcoming and personalized experience.
• Maintain cleanliness and safety in all public areas, corridors, stairwells, and staff areas.
• Report maintenance, safety, or service concerns to the Rooms Manager for timely resolution.
• Collaborate with the Rooms Manager and other departments to support member and guest needs and smooth daily operations.
• Assist with training and onboarding of housekeeping staff to reinforce service standards and safe work practices.
• Create and adjust shift schedules to ensure adequate coverage and efficient operation.
• Document and escalate performance or service concerns to the Rooms Manager.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. 
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. 
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals. 

Qualificationsrequired

• High school diploma, GED, or equivalent.
• A minimum of 1 year of experience in hotel housekeeping, hospitality, or a related field within a country club setting, plus at least 2 years of supervisory experience.

Preferred

• Associate degree in hospitality, business, or a related field. 
• Previous experience providing guidance, training, or oversight to housekeeping or hospitality staff.
• Strong customer service and communication skills.
• Ability to prioritize tasks, work efficiently under pressure, and support smooth daily operations.
• Basic proficiency with property management or housekeeping software (e.g., Opera, PMS systems) is a plus.

Physical Requirements

• Frequent sitting, standing, walking, and occasional driving.
• Occasional exposure to dust, temperature changes, or cleaning chemicals.
• Ability to lift, carry, push, or pull up to 100 lbs. occasionally; squat, kneel, reach, twist, bend.
• Sensory requirements talking, hearing, and seeing.

Tools/Equipment

• Housekeeping inspection tools (e.g., room checklists, cleaning quality standards sheets, UV inspection lights for cleanliness checks).
• Basic cleaning equipment for spot checks or assistance when needed (e.g., vacuum, mop, cleaning cart).
• Communication devices (e.g., two-way radios, telephone, smartphone) to coordinate with staff and management.
• Computer and office equipment (desktop/laptop, printer, copier, tablet) for scheduling, reporting, and communication.
• Property Management System (PMS) and housekeeping software (e.g., Opera, HotSOS, or similar) to track room status and assignments.
• Safety equipment (e.g., gloves, PPE, wet floor signage) to enforce compliance with safety standards.

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule. 
• Flexibility to work additional hours as needed to meet position deadlines. 
• Availability to work on weekends and/or holidays as required. 

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the 

Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook 

Invited is an Equal Employment Opportunity Employer  

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.