Emiratization - Guest Relations Officer - Abu Dhabi Cluster

Premier Inn Hotels.com

Office

Abu Dhabi, United Arab Emirates

Full Time

Your passion and energy will be infection as you welcome our guests and support them through their journey while staying in Premier Inn. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures.

Main Responsibilities Include:

Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
Answers guest-related queries and provides information about promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
Identify corporate leads and build long-term relationships
Drive online name mentions and promote customer feedback
Understand the online guest’s feedback and explore options for improvement
Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area
Maintain appropriate stock of supplies and reception stationeries
Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
Ensure the safety of all guests in line with the safety procedures and guidelines.

Requirements

Customer-oriented approach
Excellent communication skills
Strong attention to details
Flexible, agile and able to work under pressure
Ability to work both independently and in a team
Proactive and excellent organizational skills
Ability to provide exceptional customer service to our guests

You must have /be-

Arabic Language- speaking,writing and reading
Have a minimum of one-year experience in customer service.
Knowledge of Opera (PMS) is a plus
Emirati National

Benefits

We offer a competitive salary package, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!