Business Analyst

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us 

We are looking for a talented Business Analyst to join our team. This is a unique opportunity to be part of the Home Lending team. 

Mō te Tūranga | About the Role   

As part of BNZ's lending platform domain, you will play a crucial role in supporting our home lending platforms. You will collaborate with various teams and stakeholders to deliver connected and unified experiences across lending platforms.   

As a Business Analyst, you will play a crucial role in understanding and analysing business requirements for the lending programme. You will work closely with stakeholders to gather and document

requirements,  identify opportunities for improvement, and ensure that the delivered solutions meet the needs of the business and our customers.  

You will be responsible for planning, coordinating and implementing change according to agreed standards and business analysis processes, tools and artefacts. This includes your ability to interpret technical information and advise the business while engaging with your team to deliver on these solutions. 

We sat down with our Platform Owner - Lending (Who you'll report to), and they let us know the following about the tūranga (role).  

What are 5 day to day tasks the person in this role will complete?

• Provide quality support and ownership for the systems that your team look after. 
• Answering questions or issues that the business may have which meets all SLA requirements.  
• Collaborate with various teams and stakeholders to deliver connected and unified experiences across digital and colleague channels.   
• Requirements Gathering: Work with stakeholders and the platform team to capture and document business needs for shared understanding.  
• Support the definition, prioritisation, and ongoing measurements of outcomes to ensure initiatives stay on track to deliver measurable value.  
• Able to work effectively at a technical level as an integral part of a digital product team. 

What will success look like for the candidate in this role?   

• Successful candidates will contribute to building a strong foundation with modern technology.   
• They will help deliver connected, unified experiences that enhance both colleague collaboration and customer satisfaction.   
• Their efforts will result in a seamless and improved experience for both colleagues and customers, enabling simpler lending processes and more consistent interactions across channels.   

What specific skills and experience would be beneficial for this role?   

This is an opportunity for an experienced Business Analyst with a proven track record supporting IT projects through structured analysis, stakeholder collaboration, and clear documentation. You will also bring experience:  

• Gathering and refining business and technical requirements through workshops and stakeholder discussions. 
• Working with developers, testers, platform owners, and business users to maintain alignment and shared understanding.  
• Solving complex problems, analysing data and systems, and providing actionable insights.  
• Mapping processes, data flows, and system interactions to support solution design.  
• Exposure to lending origination systems, processes, and customer journeys in retail and business banking.  
• Understanding of regulatory and compliance requirements in New Zealand banking sector, including credit, affordability, responsible lending, and risk management. 

What attributes will this person display in order to be successful in this role?    

Excellent communication and collaboration skills to work effectively with cross-functional teams is essential. You will have the ability to work in a fast-paced, dynamic environment and adapt to changing priorities.  You will be curious and always have a drive to deliver excellent outcomes to our customers. You will also love working in an agile environment where change is constant and context switching is part of your DNA.   

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand    

Please note applications close on Tuesday 21 October 2025.  

We will be reviewing applications as they are received therefore may close advertising early.  

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 21 October 2025

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.