Director - Connor Whole Health

"To Heal. To Teach. To Discover." At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare professionals, and support staff who choose to join UH and make a difference.

The Director role within the University Hospitals Connor Whole Health Department offers a unique chance to lead a dynamic and collaborative interdisciplinary team, who empowers and equips people to take charge of their physical, mental and spiritual health. This position adds value by setting the overall growth, business, and clinical strategy for UH Connor Whole Health's programs.

Joining our team comes with several benefits, including:

• Competitive salary
• Medical/dental/vision
• Paid time off
• Retirement and pension plans

A Brief Overview

The Director, Connor Whole Health partners with the Vice President to set the overall growth, business, and clinical strategy for UH Connor Whole Health's programs. This position is responsible for translating strategic priorities into operational success across the inpatient and outpatient continuum, ensuring exceptional patient experience, operational efficiency, and clinical quality.The Director oversees program development, service integration, and market positioning while fostering a patient-centered culture. This role works directly with the Connor Whole Health Leadership team and works collaboratively with physicians, advanced practice providers, instructors, and system leaders to achieve performance targets related to patient access, referrals, growth, quality, and financial performance.

What You Will Do
 

• Strategic Partnership & Program Development   • Partner with the VP to develop and execute the long-term business, clinical, and growth strategy for integrative health and lifestyle medicine services.   • Translate strategic initiatives into measurable operational plans, ensuring timely and effective implementation.   • Identify opportunities for new programs, service enhancements, and partnerships to strengthen market position and expand access.   • Support the integration of evidence-based integrative therapies into clinical care models across UH.
• Operational Leadership   • Provide strategic and operational oversight of integrative health services through direct leadership of assigned management and supervisory staff responsible for inpatient and outpatient service lines.   • Ensure leaders have the resources, guidance, and accountability to effectively manage staffing, scheduling, process improvement, and resource utilization within their areas.   • Establish and track key performance indicators for patient access, retention, referrals, and clinical outcomes, using data to inform decision-making and drive improvements.   • Promote consistency, operational alignment, and best practice sharing across all service locations.   • Oversee recruitment, onboarding, and retention of clinical, non-clinical and provider staff.   • Oversee clinical research programs and staff.
• Financial Stewardship   • In collaboration with the VP, establish financial targets, monitor budgets, and ensure cost-effective use of resources.   • Share accountability with the VP for contribution margin and budget performance.   • Analyze market share, growth trends, and financial outcomes relative to competitors, recommending adjustments to improve performance.   • Brand, Marketing & Community Engagement   • Collaborate with marketing teams to execute the UH CWH brand and promotional strategy.   • Represent whole health services at community events, conferences, and institutional development functions, as requested by the VP.   • Build strong relationships with referring providers and community partners to increase awareness and utilization of services.
• Quality & Patient Experience   • Champion a patient-centric culture, ensuring services meet high standards of safety, quality, and satisfaction.   • Oversee quality improvement initiatives and standardization of care models across service lines.   • Implement evidence-based practices to improve patient outcomes and experience.
• Collaboration & System Integration   • Work closely with leaders across clinical, educational, and research missions to align integrative health services with organizational priorities.   • Partner with institutional research teams to support studies that advance evidence-based integrative health care.   • Serve as a liaison between integrative health programs and system leadership.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• Bachelor's Degree healthcare administration, business, nursing, or related field is required
• Master's Degree in Business or Healthcare Administration is strong preferred

Work Experience

• 8+ years progressive leadership experience in healthcare operations, preferably in integrative health or specialty service lines (Required)
• Several years of people management including licensed clinicians (Required)
• Experience working in operations within a large, complex health system (Required)
• Demonstrated experience in developing and maintaining teams and engaging a positive work environment (Required)
• Experience in financial management with proven skills in pro-forma development, cost effectiveness analysis, revenue enhancement and expense management (Required)
• Experience in assessing market opportunities, developing business plans, and implementing programs to respond to such opportunities. (Required)
• Experience leading continuous improvement initiatives. (Required)
• Experience in planning and implementing change in complex operational environments. (Required)

Knowledge, Skills, & Abilities
 

• Strong knowledge of healthcare policies and understand business impact of administrative directives. (Required proficiency) (Required proficiency)
• In-depth knowledge of healthcare trends, finances, and clinical operations of a health care delivery system. (Required proficiency) (Required proficiency)
• Demonstrated management and effective leadership skills. (Required proficiency) (Required proficiency)
• Superior interpersonal skills, communication and presentation skills. (Required proficiency) (Required proficiency)
• Proven analytical and problem-solving skills to gather and assess data and generate meaningful strategies for problem resolution. (Required proficiency) (Required proficiency)
• Proven skill in consensus building, problem solving, and conflict resolution. (Required proficiency) (Required proficiency)
• Startup or early stage venture management experience highly (Preferred proficiency) (Preferred proficiency)
• Extensive knowledge and experience with philanthropic giving and working with institutional relations & development. (Preferred proficiency) (Preferred proficiency)
• Deep understanding of provider contracting and provider network development. (Preferred proficiency) (Preferred proficiency)
• Proven track record of finalizing affiliation and partnership agreements with colleges and universities. (Preferred proficiency) (Preferred proficiency)

Preferred Qualifications

Master's degree in Healthcare Administration or an MBA is strongly preferred. Previous experience working in Integrative Medicine, lifestyle medicine, or culinary medicine is also preferred. The ideal candidate will have strong skills with presentations, relationship building, and prior experience with donors and philanthropy.

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%