Access Product Director - Payments Digital & Design - Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Senior Product Director in Global Payments, you drive innovation through the development of products and features that delight customers and transform the payments landscape. You leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your leadership inspires cross-functional teams to create groundbreaking solutions that address customer needs, while ensuring robust governance and disciplined project management throughout the product lifecycle.

Job Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets for global payments online and mobile experience on Access. 
• Leads the entire product lifecycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth.
• Influences and manages global senior stakeholders across the Payments ecosystem, driving change and alignment in complex, matrixed organizations. 
• Establishes and maintains strong product governance frameworks, ensuring compliance with regulatory requirements, risk management standards, and internal policies, especially within the payments domain.
• Drives successful delivery of complex product initiatives using best-in-class project management methodologies, ensuring projects are delivered on time, within scope, and on budget.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation, particularly in payments and cash management.
• Coaches and mentors the product team on best practices, including solution generation, market research, storyboarding, mind-mapping, prototyping, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.

Required Qualifications, Capabilities, and Skills

• 10+ years of experience or equivalent expertise delivering products with a strong focus on payments and transaction banking.
• Extensive knowledge of the product development lifecycle, technical design, data analytics, and governance frameworks.
• Proven ability to influence and drive adoption of key product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Exceptional stakeholder management and leadership skills to drive change, lead cross-functional teams, and deliver products from conception to launch.
• Excellent communication skills, capable of conveying complex concepts clearly and persuasively across different audiences.
• Deep knowledge of payments, cash management, global transaction banking, liquidity, and receivables.
• Accustomed to working with agile and iterative development methodologies, starting with design thinking.
• Proven ability to navigate complex, matrixed organizations.

Preferred Qualifications, Capabilities, and Skills

• Recognized thought leader within payments or a related field.
• Experience coaching product managers to grow their skills while maintaining a strong team culture.
• Experience leading across multiple product areas, with a track record of successful governance and project management.

  JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans