Application Engineer - Salesforce Administrator

Company Description

At TOPdesk, we simplify IT service management, so teams can focus on work that truly matters. With over 800 employees across 9 offices and 10 million users worldwide, we’re committed to delivering reliable IT solutions with a human touch. Our platform empowers organizations with easy setup, customizable templates, and world-class support.

Job Description

Role Summary

As Salesforce Administrator, you’ll ensure TOPdesk gets the most value out of Salesforce by enabling automation, optimizing workflows, and maintaining platform stability. You’ll configure and customize Salesforce to meet evolving business needs, manage data quality, and support key processes that drive sales effectiveness and strategic goals. You’ll work closely with colleagues in IT and across the business to ensure Salesforce is reliable, efficient, and easy to use.

What You’ll Be Doing

TOPdesk is at the beginning of our Salesforce journey, and we’re excited to lay strong foundations for future growth. We’re looking for someone who can help us build and shape our Salesforce environment from the ground up

• Automate and simplify Sales processes so the team can focus on value-adding work
• Ensure Salesforce data is accurate and reliable for reporting and decision-making
• Manage the release lifecycle (testing and deployments) to keep the platform stable and compliant
• Support and troubleshoot integrations with tools like Clay and DocuSign
• Enable Sales and Revenue teams to use Salesforce efficiently and effectively
• Monitor system health, performance, and security, and take proactive action when needed
• Explore new Salesforce features (including AI) and recommend adoption where they improve business outcomes
• Share Salesforce knowledge and best practices with colleagues to raise overall expertise
• Broaden your scope by contributing to neighboring platforms such as HubSpot and NetSuite
• Collaborate with the Revenue Operations team on KPI Management and reporting within the tool, ensuring that metrics such as churn, retention rate, Annual Recurring Revenue (ARR), and other key sales performance indicators are accurately tracked and actionable.

Qualifications

What You Bring

Education & Experience

• Degree in Computer Science, Information Systems, or a related field
• 3+ years of experience as a Salesforce Administrator or Developer
• Salesforce Certified Administrator (ADM-201) required or in progress; other certifications (Advanced Admin, Platform App Builder) are a plus

Technical Skills

• Strong experience configuring Salesforce: custom objects, fields, page layouts, record types, Flows, approval processes, and alerts
• Skilled in data management: imports/exports, cleansing, validation rules, and duplicate management
• Familiar with release management practices: sandbox setup, testing, deployments
• Knowledge of Salesforce security features and compliance practices (e.g., login policies, field-level security, GDPR awareness)
• Understanding of integrations: connected apps, APIs, and exposure to tools like HubSpot or NetSuite
• Familiarity with version control tools (e.g., Git) is a plus

Soft Skills

• Adaptable and solution driven, with strong problem-solving skills and attention to detail
• Skilled at building collaborative relationships and aligning with business stakeholders
• Excellent communicator, able to explain technical topics to non-technical audiences
• Takes initiative to identify gaps, owns solutions, and thrives with minimal supervision
• Curious and proactive in learning new tools, trends, and best practices

For this role applicants must already have the legal right to work in the Netherlands (e.g. permanent residency, or a transferable work visa such as a highly skilled migrant visa). This role does not offer new visa sponsorship, but we can take over sponsorship for those already residing in the Netherlands on a valid work visa.