Front Office Supervisor

At Crowne Plaza®, we know business travel isn’t just business — it’s personal. That’s why we’re looking for a Front Office Supervisor who understands the balance between productivity and genuine, warm hospitality. You'll be at the center of the action — leading the Front Office team to create seamless arrivals, efficient departures, and everything in between.

In our RDC environment, your role is not just about managing a busy front desk — it's about knowing our guests, anticipating their needs, and creating a tailored experience for corporate travelers, long-stay guests, and conference attendees.

Key Responsibilities:

Lead the daily front office operations to ensure a smooth, professional, and welcoming environment for all guests.

Support the Front Office Manager in managing team performance, scheduling, training, and ongoing development.

Provide mentorship, coaching, and real-time feedback to front desk agents, concierge, and bell staff.

Handle guest inquiries and complaints promptly and professionally, ensuring issues are resolved to the guest’s satisfaction.

Act as the main point of contact during assigned shifts — ensuring clear communication with all departments including housekeeping, engineering, and F&B.

Ensure all front office procedures align with IHG and Crowne Plaza brand standards — from check-in/check-out to guest service protocols.

Monitor occupancy levels and support in upselling and room revenue strategies.

Ensure full compliance with health & safety, fire regulations, and emergency procedures.

Maintain accurate records for audit and reporting purposes (guest feedback, incidents, shift handovers, etc.).

What we need from you

Minimum 1-2 years of experience in a front office or guest service leadership role, ideally within an upscale or corporate hotel environment.

A warm, professional, and confident communication style — you make every guest feel recognized and respected.

Strong leadership and problem-solving skills with the ability to stay calm under pressure.

Proficient in PMS systems (Opera preferred) and Microsoft Office tools.

Experience working in high-volume or business-focused properties is an advantage.

Ability to work flexible shifts including evenings, weekends, and public holidays.

A genuine passion for delivering True Hospitality and creating memorable guest journeys.