Product Manager

About Itrs

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope Of Role

We are looking for a Senior Product Manager with deep expertise in AI-driven observability, IT automation, and financial services operations to drive the development and adoption of our next-generation AI-powered monitoring and automation platform.

You will focus on defining the product roadmap, collaborating with engineering teams to build AI-driven automation solutions, and working directly with senior personas at financial services clients to ensure we are client needs driven in our approach.

Reporting to our Group Product Manager, this role offers a hybrid work schedule based in our London HQ.

As A Product Manager, You Will:

Product Strategy & Vision

• Define and execute the product strategy for AI-driven observability, AIOps, and agentic automation solutions tailored for financial institutions.
• Align AI automation capabilities with banking IT, trading platforms, and real-time transaction monitoring use cases.
• Identify customer aspiration and pain points in real-time monitoring, infrastructure management, and operational automation.

AI & Observability Product Development

• Work with engineering teams to develop an AI-driven observability and automation platform, leveraging:
• Telemetry ingestion (Kafka, OpenTelemetry, Fluentd).
• Streaming analytics (Flink, Spark, CEP engines).
• AI-driven anomaly detection & automation (AutoGPT, LangChain, MLflow, TensorFlow).
• Event-driven automation (Terraform, Ansible, ServiceNow, AIOps).
• Define technical requirements and architecture priorities for engineering teams.
• Partner with data scientists to improve AI-driven predictive analytics, anomaly detection, and root cause analysis.

Customer & Market Engagement

• Collaborate with banks, trading firms, and financial services IT teams to understand operational challenges.
• Develop use cases for AI-driven observability, fraud detection, self-healing infrastructure, and compliance monitoring.
• Work closely with sales and customer success teams to drive adoption and demonstrate product value.
• Represent ITRS at industry conferences, financial technology summits, and AI automation forums.

Go-To-Market & Commercialisation

• Define pricing models for AI-driven automation solutions.
• Partner with marketing and sales teams to create compelling product messaging and positioning.
• Collaborate on pilot programs with key banking clients to validate real-world impact.

Requirements

• 5+ years of product management experience in observability, AI automation, AIOps, or IT operations for financial services.
• Deep understanding of banking IT architectures, including trading systems, core banking, risk management, and fraud detection.
• Experience working with AI-driven monitoring, predictive analytics, or automation tools.
• Hands-on experience with telemetry data (logs, metrics, traces) and IT infrastructure monitoring (e.g., OpenTelemetry, Prometheus, ELK, Splunk, ITRS Geneos, Datadog, Dynatrace, etc.).
• Knowledge of AI/ML frameworks (TensorFlow, PyTorch, MLflow) and automation tools (Terraform, Ansible, ServiceNow ITSM).
• Technical background or strong understanding of software engineering, cloud infrastructure, and DevOps.

You will benefit from having the following experience:

• Experience in AIOps or intelligent automation.
• Understanding of real-time streaming architectures (Kafka, Flink, Kinesis).
• Knowledge of agentic AI systems and directive frameworks (LangChain, AutoGPT).
• Familiarity with cloud-native financial services architectures (AWS, Azure, GCP).

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.