Business Program Management IC6

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

The team purpose focuses on achieving broader organizational goals and objectives through collaboration and strategic initiatives, while the job purpose centers on individual responsibilities and contributions to specific tasks and projects

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Responsibilities Include:

• Performing program landscape research and analysis
• Identifying and scoping opportunities for new programs
• Leading cross-functional teams
• Defining and tracking success criteria
• Ensuring program processes are rigorous and executed efficiently

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field and experience in program management, process management, or process improvement OR equivalent experience. Additional or preferred qualifications Master's Degree in Business, Operations, Finance, or related field and experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field and experience in program management, process management, or process improvement OR equivalent experience.