Retail Event Operations Lead - Part Time

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

The Part-Time Event Operations Lead is responsible for carrying out the front-line event set up, carrying out logistics for the retail infrastructure designed for the event, ensuring operation excellence and flawless execution of retail event operations. The Event Operations Lead will assist with the setup, breakdown, and sales of Fanatics merchandise locations. This position must be able to assist with customer interaction, sales transactions, stocking merchandise, and more. Event Operations Leads will drive results through effective communication and a demonstrated ability to work as a member of a winning team. The Event Operations Lead will be expected to work a part-time schedule which can include days, nights, weekends, and extended hours on show days and during events.

HOW YOU WILL MAKE AN IMPACT:

•     Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, and League are always positively represented.
•     Understand Fanatics Values and how they relate to the Event Operations Lead role.
•     Provide a fun and professional environment for team members and fans.
•     Maintain sales floor and/or stockroom standards with an eye to detail.
•     Troubleshot sales transactions via the Fanatics Point of Sale System (POS).
•     Assist with stocking of merchandise.
•     Assist with inventory when needed.
•     Organize supplies and equipment.
•     Wrap pallets post events.
•     Load and unload merchandise trucks.
•     Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean, and fully stocked for all events and set up.
•     Perform additional responsibilities as assigned by the Event Leadership team.

WHAT YOU BRING TO THE TEAM:

•     Minimum 18 years of age, High School graduate or equivalent.
•     2–3 years’ experience working in a venue and retail/merchandise environment.
•     Basic math skills: ability to accurately count change and balance bank.
•     Willingness and drive to exceed guest and partner expectations.
•     Ability to work independently and responsibly in a fast-paced, continuously changing environment.
•     Ability to work independently or in a team during set up and to get tasks done efficiently.
•     Ability to communicate effectively with supervisor and guests.
•     Ability to build and maintain effective working relationships with team members with a willingness to set and maintain high standards of performance.
•     Must be flexible to work extended hours including late nights, weekends, and holidays.
•     Must be friendly, self-motivated, and enjoy meeting new people in an exciting event setting.
•     Must maintain regular and consistent attendance and punctuality throughout the duration of the event/assignment, with or without reasonable accommodation.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHERE YOU’LL WORK AND WHAT’S REQUIRED:

•     Regularly required to sit, stand, reach, bend, and move about the facility as needed.
•     Must be able to lift and carry up to 30 lbs.
•     Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop.
•     Ability to stand, walk, bend, and move throughout the venue for extended periods of time.
•     Ability to transport up to 30 lbs. on a continuous basis.
•     Practice safe work habits, follow all safety policies, procedures, and company-wide safety training, and any additional job-specific safety training.
•     Follow and encourage your team to follow all safety policies and procedures, reporting any unsafe work conditions.
•     Possess a fun, outgoing, confident, and professional demeanor 
•     Ability to build product knowledge 
•     Ability to work as a member of a team in fast paced environments, servicing a diverse fan base 
•     Ability to maintain high standards of organization and cleanness 
•     Proven ability to overcome obstacles while maintaining a positive, can-do attitude 
•     Strong communication, literacy, and numeracy skills 
•     Ability to be punctual, consistent, and reliable on the job 
•     Must be punctual, dependable, and committed to delivering operational excellence throughout the assignment duration.

What’S In It For You:

•    Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes. 
 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.