Customer Success Manager

Hi, We’Re Sparta Commodities!

Sparta is the next generation, AI-first commodity trading data platform. Our technology is revolutionizing trading workflows, delivering market intelligence that empowers traders and analysts across all energy verticals.

We combine the largest selection of broker and pricing data on the market with real-time predictive intelligence, news, and insight. Sparta enables trading desks to make better decisions, faster and with greater conviction.

We’ve recently secured a $42M Series B funding round and are scaling aggressively. It’s a great time to join us and help build the future of market intelligence for commodity trading.

The Role

We have a fantastic opportunity for an entrepreneurial and driven Customer Success Manager to join our growing Customer Success team, working in Houston. As part of a small global team, you’ll have a lot of opportunity to make the role your own and create real impact.

As a Customer Success Manager at Sparta, you will work collaboratively with the Sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the Sales team to manage these.

The ideal candidate will bring experience in supporting clients within the energy or commodities sector, playing a pivotal role in managing client relationships for a respected company with a market-leading product. We are a B2B SAAS technology company, so experience supporting similar kinds of products would be an advantage.

We expect this role to work from our Houston office 3 days per week.

What You’Ll Be Doing:

• Drive key Customer Success metrics, including product adoption, customer satisfaction, and overall account health.
• Oversee onboarding, training, support, and retention efforts for your client portfolio.
• Collaborate with cross-functional teams to refine and enhance the customer lifecycle process.
• Partner with the Sales team to identify cross-selling and upselling opportunities.
• Deliver valuable insights to the business and product teams, helping shape the Product roadmap.
• Maintain and optimize Customer Success platforms to ensure high standards.
• Contribute to fostering a company-wide culture centered on Customer Success.

About You:

• Essential knowledge or experience in oil or commodities trading.
• Proven experience in both sales and post-sales roles.
• Strong ability to influence through persuasive communication, negotiation, and consensus building.
• Clear understanding of our client base and their unique challenges.
• Passionate and driven to achieve revenue growth and expand client accounts.
• In-depth knowledge of value drivers within recurring revenue models.
• Analytical, with a strong process-oriented approach.
• Exceptional communication and presentation skills in English
• Thrives in ambiguity. Proactive, with a proven ability to work with a high level of independence and urgency
• High level of integrity, ethical standards, and alignment with Sparta’s values

Why Join Sparta?

At Sparta, our culture is built on innovation, collaboration, and high performance. We thrive in a fast-paced environment where initiative is celebrated, challenges are embraced, and impact is rewarded.

• Equity in a high-growth, VC-backed company
• $42M in Series B funding—strong market traction and investment
• Early-stage growth—build your career as we scale
• Market-leading product—we are redefining energy trading intelligence
• Top-tier tools and technology to support your success

What’S The Culture Like At Sparta?

At Sparta, our culture is not just a set of values written on a wall—it's a way of life. We embrace a dynamic environment where initiative is celebrated, challenges are met head-on, and innovation thrives. 

You'll collaborate with like-minded individuals who are passionate about our mission and deeply committed to crafting outstanding products and achieving success for our customers. 

Our Values:

• Ask for forgiveness, not permission: We are building a category-defining company, and that requires speed, boldness, and ownership. If you see something that needs doing, do it. Don’t wait. Own it. If it goes wrong, learn fast and fix it. Celebrate initiative. Mistakes are feedback, not failure.
• Discomfort is where growth happens: Growth doesn’t come from playing it safe. It comes from stretching beyond what you already know. Embrace change, seek new challenges, push your boundaries. We reward those who are brave enough to try, fail, and learn.
• Stay hungry, ditch the ego: Spartans are ambitious - but for the mission, not for the politics. Leave your ego at the door. Titles don’t matter. Results do. Focus on what drives real outcomes, not what makes you look good. Ambition fuels progress, and humility keeps us grounded.
• Fall in love with the problem: We exist to solve real customer problems - not to push our ideas. Always start with their needs, not our assumptions. Everything else is noise.
• Challenge openly, support fully: We grow through truth, not silence. Feedback is a gift - but only when it’s shared with courage and care. Radical candour builds trust. We embrace diverse debate, but once a decision is made, we align and wholeheartedly commit.

What We Offer:

• Flexible working model
• Attractive company stock option plan
• Dynamic, international work environment with a strong focus on innovation
• A real performance-led business with support for you to achieve your career goals
• A range of subsidized PPO, HMO and HDHP Private Medical Insurance schemes for you and your family from day one
• Subsidized Dental scheme for you and your family from day one
• Optical scheme for you from day one
• 401k scheme matched 5%
• $150,000 life coverage

Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. We are determined that suitably qualified persons will never receive less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.