Customer Growth Associate, SBS Scaled, Google Customer Solutions (English, Dutch)

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related field.
• Ability to communicate in English and Dutch fluently to support client relationship management in this region.

Preferred Qualifications:

• Experience with Google Ads and online advertising or Google Ads certification.
• Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc).
• Ability to think strategically, with interest in business and technology with a passion for helping businesses grow online.
• Excellent communication and problem-solving skills.

About The Job

Consulting with a wide variety of existing advertising companies of all sizes, you are committed to finding the optimal advertising solution for each client. Your interest in sales and the digital economy and your entrepreneurial drive enables brands to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media combined with your commercial know-how shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to a portfolio of clients whose needs you listen to, and help define the strategy for how their products and services can reach thousands or millions of users. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help to empower their business with Google advertising.
• Manage large accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
• Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
• Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
• Participate in continuous training throughout the program to develop professional and business skills.