Provider Practice Coordinator - Hybrid

Job Summary

Accountable for a wide range of duties in support of client management activities, including but not limited to, research and resolve client operational and provider financial issues (provider disputes, claims and utilization management issues).  Accountable for the client membership and enrollment activity, including but not limited to, contract negotiations.  Accountable for the client administrative support, such as, answer phone calls, track issues, update calendar, draft board minutes, prepare board packets, and schedule meetings.  

Essential Duties And Responsibilities

Include the following. Others may be assigned.

• Accountable to log and resolve customer service incidents, research provider claims and utilization management issues, investigate and resolve the underlying root cause of repeat provider claim disputes or referral issues, validate provider system set up and configuration, ensure accurate and correct provider fee schedules set up.  
• Manage enrollment activity and identify variances in monthly membership reports.  Responsible to track changes at the primary care provider level.  Develop action plan to address membership changes and work with provider representative to increase membership for the client.
• Identify and resolve provider network adequacy and/or specialty need required for client provider network.  Provide and track all in-house client issue and resolution support for the Provider Practice teams. 
• Negotiate terms for letter of understanding (LOU) agreements, draft, send, and obtain signed LOUs
• Prepare board, UM, and QM minutes and packets, document and manage customer service incidents and action logs, close out action items, and draft minutes and agendas
• Provide general office support such as, copying, scanning, indexing, of provider contracts

Supervisory Responsibilities

This position reports to the Manager, Provider Practice and requires some degree of supervision to ensure client day to day issues are prioritized and timely and accurately recorded and implemented.

Knowledge, Skills, Abilities

Candidates that exhibit most of the following preferred qualifications will be well suited for this position.  However,

• 2-4 years of experience in a medical setting, health insurance or related area
• 2+ years in managed care experience preferred
• Working knowledge of risk bearing organization and the delegated UM, Credentialing, Network Management, Customer Service, Finance, and Case Management.
• Intermediate MS Office required (Outlook, Excel, Word and Powerpoint). Excel Pivot tables and Access skills a plus OR
• Entry level self-starter and career minded interested in healthcare field and 
• Intermediate MS Office required (Outlook, Excel, Word, and PowerPoint). Excel Pivot Tables and Access skills a plus.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• Bachelor’s degree or higher preferred

Required Certifications/Licensure

• No

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in a sitting position, use a computer and answer telephone
• Light physical effort (lift to 10 lbs.).  
• The home office for this position will be located in Encino, CA.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Office Work Environment
• Hospital Work Environment

Travel

• This position requires local travel (within 50-mile radius) at least 35% of the time.  

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

• Pay: $22.39-$33.71 per hour. Compensation depends on location, qualifications, and experience. 
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.