Product Design Lead

About Us

At Netigate, we’re on a mission to build the world’s first agentic experience management platform - transforming how organisations listen to, understand, and act on the voice of the customer and employee.

By combining Netigate’s deep expertise in surveys and analytics with the real-time digital feedback capabilities we gained through our acquisition of Mopinion 2025, we’re turning every insight into action that drives meaningful growth.

Your Role At A Glance

As Product Design Lead, you’ll be at the heart of shaping how customers experience our platform - today and in the future. From running research and designing elegant interfaces to unifying multiple products into one magical experience, you’ll help define how our customers interact with the platform end to end.

This is not about polishing pixels - it’s about building intuitive, powerful, and AI-driven experiences that solve real problems, drive adoption, and directly impact business growth.

This hybrid role can be based in Helsinki, Stockholm, or Rotterdam, with 2–3 days of office presence per week.

Your Key Responsibilities

• Own the end-to-end product design process delivering to a fast paced roadmap - from discovery and research to prototyping, validation, and launch.
• Push the boundaries of how AI and agentic systems can shape customer experiences.
• Contribute to product strategy and feature ideation by turning customer insights and business goals into actionable design outcomes.
• Run user research, build personas, and analyse feedback to uncover real customer needs.
• Design and prototype in Figma and with generative AI tools, bringing ideas to life quickly.
• Work hypothesis-driven: formulate, test, and iterate on design decisions to improve metrics such as adoption, retention, and churn.
• Validate your designs through both qualitative and quantitative methods.
• Collaborate closely with Product Managers, Engineers, and Customer-facing teams to deliver exceptional end-to-end experiences.
• Use analytics and experimentation tools (e.g., Mixpanel, Amplitude, Optimizely) to measure impact and optimize continuously.
• Contribute to defining the UX direction for integrating multiple acquired SaaS platforms into a single, unified experience.

Your Profile

• Several years of experience in product and/or UX design, ideally in SaaS environments.
• A broad toolbox of proven design and UX patterns that just work.
• Strong skills in user research, product discovery, and translating insights into feature designs that drive customer value.
• Fluency in Figma and familiarity with AI-enhanced design workflows.
• Experience applying usage data, analytics, and experimentation frameworks to improve user outcomes.
• A track record of delivering measurable business impact through design.
• Ability to synthesize complex information into clear priorities for customers.
• Collaborative mindset and proven success working across Product, Engineering, and Customer teams.
• Bonus if you can collaborate closely with developers or prototype in frontend (React).

What You Can Expect

• The opportunity to shape how AI redefines experience management for thousands of users.
• A chance to turn cutting-edge AI technologies into tangible customer value.
• The challenge of designing across multiple products and unifying them into a single, world-class experience.
• An inclusive and supportive work environment where diversity and creativity are celebrated.
• An environment where your ideas are valued, and you have the opportunity to make a meaningful contribution from the start.
• Opportunities for professional growth and career advancement within an international growing company.
• No matter your role, whether you're just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.
• We believe in celebrating our achievements. Wether it's a summer festival or New Year party: we make sure to enjoy our successes and build strong team connections.

Our Culture

At Netigate, we pride ourselves on our collaborative, imaginative, and learning-focused culture. We believe in the collective strength of diverse perspectives - the "power of WE." We cultivate an atmosphere where fresh ideas are shared, challenges are embraced, and individual growth is encouraged.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non-discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.