Service Operations Coordinator

Description

Service Operations Coordinator

Location: Kent, WA
Compensation: $29.00 – $33.00 per hour (based on experience)
Full-Time

About The Role

We are looking for a Service Operations Coordinator to take ownership of coordinating service delivery and administrative functions for our workshop service orders. This individual will ensure compliance with contractual obligations, support the service team, and drive continuous improvement in workshop operations.

This role demands a structured, disciplined, and detail-oriented individual who thrives in an environment where accuracy, follow-through, and organization are essential. You will manage service work orders, track financials, maintain communication across internal teams, and support quality control and customer satisfaction.

At the same time, success in this position requires someone who is also outgoing, persuasive, and highly energetic—a professional who can positively influence others, motivate team members, and build relationships across the business.

Key Responsibilities

• Open and manage service work orders (SWOs) with precision and follow-through 
• Carefully review and process quotes and orders to ensure accuracy 
• Record and track technician time, travel expenses, and project details 
• Invoice and reconcile service orders, resolving discrepancies proactively 
• Support Accounts Receivable inquiries and coordinate resolutions 
• Communicate with internal and external stakeholders to drive efficiency and collaboration 
• Assist with workshop organization, quality control, and process improvements 
• Contribute to staff development through cross-training and growth plans 
• Prepare clean, accurate billing and reporting within 5 days of job completion 
• Ensure compliance with safety, cost management, and customer satisfaction goals 

Required Skills, Experience & Abilities

• Associate’s or Bachelor’s degree in supply chain, technical science, or related field OR 3+ years of related work experience 
• Technical knowledge of maritime or energy industry (preferred) 
• Strong customer service orientation with excellent communication skills 
• Experience with ERP systems and proficiency in Microsoft Office (Excel, Word, PowerPoint) 
• Ability to read and interpret technical drawings (standard and metric) (preferred) 
• Strong organizational skills with the ability to manage multiple priorities simultaneously 
• Reliable, self-directed, and motivated; able to work independently with minimal supervision 
• Negotiation and problem-solving skills with a proactive approach to challenges 
• Flexible and resilient under shifting priorities, deadlines, and pressure 

Compensation & Benefits

Pay Range: $29.00 – $33.00 per hour (based on experience)

We offer a comprehensive benefits package to support you and your family, including:

• Medical, Dental, and Vision Insurance 
• 401(k) Retirement Plan with Company Match 
• Paid Time Off (PTO) and Paid Holidays 
• Life and Disability Insurance 
• Employee Assistance Program (EAP) 
• Career development and advancement opportunities 
• Supportive, team-oriented culture 

If you are a detail-oriented professional who thrives in structured work yet loves influencing and motivating others, we’d love to hear from you. Apply today to join our team as a Service Operations Coordinator in Kent, WA!

Equal Opportunity Employer

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace

MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.