Program Advisor - Employment Services

Program Advisor – Employment Services

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they can tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Your Opportunity

This full-time role is based in Milton, QLD, with the flexibility of a hybrid work arrangement.

As a Program Advisor you can play a key role in the success of our impactful Employment Services, including Inclusive Employment Australia and Transition to Work. You’ll deliver high-quality, compliant, and outcomes-focused employment services that empower young people to thrive.

Your expertise will support frontline teams through insightful advice, performance analysis, and hands-on coaching, ensuring our programs not only meet but exceed contractual obligations and performance benchmarks.

Your Responsibilities Include:

• Analysing program performance to uncover trends, generate insights, and deliver actionable recommendations that enhance outcomes
• Supporting contract management, compliance, and quality assurance activities.
• Designing and maintaining efficient systems and processes using proven methods to support best practice service delivery.
• Coaching and guiding staff on operational requirements, new systems, and process changes.
• Overseeing feedback and resolution processes with a focus on continuous improvement, while fostering strong, collaborative relationships with internal and external stakeholders.
• Contributing strategic insight into tenders, contracts, and submissions for new and existing programs.
• Driving program success by supporting the achievement of key targets and objectives, including maximising outcome revenue claims in full alignment with compliance standards.
• Driving excellence through active participation in audits, strategic reviews, and continuous improvement initiatives.

what we are looking for

Your approach is client-focused, with young people at the centre of everything you do. You recognise and respect their lived experience, knowing they are the experts in their own lives. You bring genuine passion and purpose to your work, seeing your contribution as far more than just a job — it’s a meaningful career choice you make every day.

You Also Possess:

• Demonstrated experience in an analytical or reporting position within government funded employment services, or a relevant field
• Current working knowledge of Government ‘fee for service’ and grant based service delivery contract requirements
• Disability Employment Services (DES) contract knowledge is highly desirable
• Excellent written and verbal communication skills and interpersonal skills, and demonstrated ability to develop and produce professional documentation
• Proven ability to develop and maintain key business relationships, specifically between government representatives and internal staff at all levels
• Demonstrated ability to identify key issues and develop program specific responses to ensure yourtown’s program contract requirements and performance target are met or exceeded
• An unrestricted driver’s license.

Your Benefits

Join an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to transform futures and not accept the status quo.

Your Employment Experience Will Include:

• Boost Your Take-Home Pay - Enjoy generous salary sacrifice options designed to maximise your earnings.
• Flexible Work-Life Balance - Choose between a fortnightly or monthly Rostered Day Off (RDO) to suit your lifestyle.
• Exclusive Discounts with Paylab - Save on everyday essentials like groceries, pharmaceuticals, and automotive services — plus big-ticket items like clothing, books, electronics, furniture, and even holidays!
• Professional Growth Opportunities - Access a wide range of internal and external development programs to support your career journey.
• Free LinkedIn Learning Access - Unlock over 16,000 expert-led courses to upskill anytime, anywhere.
• Wellbeing That Matters - We prioritise your health with a comprehensive wellness program, including free access to Calm and Centr apps.
• Confidential Support Services - Benefit from free counselling sessions for you and your immediate family — because your mental health matters.
• Partner Perks - Enjoy exclusive discounts on private health insurance, banking, finance, insurance, and superannuation through our trusted partners.
• A Culture of Inclusion - Thrive in an environment that genuinely values diversity and cultural capability. We are proud to be an equal opportunity employer.

how to apply To apply, and for a full Position Description please visit: https://careers.yourtown.com.au/.

Contact

Nicole Northey | Talent Acquisition Officer | nnorthey@yourtown.com.au

Role Closes

Applications will be reviewed as they are received, so we encourage you to submit your application as soon as possible.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.