Customer Service Officer

Customer Service Officer

Employment Type:

• 1 X Permanent Part Time – 32 hours per week (Monday, Tuesday, Thursday, Friday)
• 1 X Permanent Part Time – 24 hours per week (Monday, Tuesday & Friday)

Band 4 – Starting from $70,961.52 + super (pro-rata)

Why You’ll Want to Join Us

• Supportive and friendly team environment where we value growth and development
• Hybrid/flexible working arrangements and an emphasis on work/life balance
• Award-winning organisation-wide Health and Wellbeing initiatives

Benefits Package

• Hybrid Working Policy - Blended working model offering both on-site and work-from-home opportunities.
• Exceptional leave entitlements - 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leave.
• Health and wellbeing - free EAP counselling, discounted leisure membership 40% off for Staff and 25% off for Managers, salary sacrifice childcare options.
• Professional Development – leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement.

About The Role

Are you values led, thrive in fast paced environments and pride yourself on having a service mindset?

Come join our high-performing service culture where you can deliver exceptional experiences across multi discipline customer channels. 

The Customer Experience Branch interacts with all areas of Council as we assist the community in navigating various Council services. This is a great opportunity to build generalist knowledge about each team within the organisation, as well as be provided with in depth training in corporate systems.

Location split between Collingwood Townhall, Richmond Town Hall, and WFH (as operationally required and following the Council Hybrid Working Policy)

Work hours between 8am to 5:15pm weekdays

We’re proud to offer flexible working arrangements, strong internal development pathways, and a culture that prioritises wellbeing and connection. This is a great opportunity for someone looking to grow their career in customer service, with hands-on learning, mentorship, and future career progression opportunities.

What We’re Looking For

• An experienced and empathy driven individual who takes pride in being in service to our community.
• An individual with a proven track record in providing service excellence across multi channels including digital channels.
• Someone who can problem solve with a solution focused outcome.
• A team player who thrives in managing complex customer enquiries.

Yarra City Council is a dynamic Organisation, proud of our inclusive culture. We strive to make a positive difference in people’s lives.

Need More Info?

For further information, please refer to the Position Description or contact Jessica Brown - Customer Service Operations Lead at Jessica.Brown@yarracity.vic.gov.au

 D25 348915 100225, 103708, 103719, 103724, 103725, 100202, 100378, 103705, 103707, 103716, 103721, 402605, 404500, 103701, ~ September 2025(5).pdf

Applications close on: Tuesday 21 October 2025 at 11:55pm. 

How To Apply

• In your application, please include your Resume and a 1-page Cover Letter. In your cover letter, provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.

Additional Information

This position is subject to satisfactory Police Check, Working with Children Check and a pre-employment medical assessment prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra's Commitment to Diversity

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.