Director Digital Experience Customer Technologies and Engagement

Together we shape thriving communities, public spaces, places and economies.

• Lead digital transformation, customer technologies, and engagement across the Department of Planning, Housing and Infrastructure
• 18-month temporary opportunity – full-time hours
• Location: Parramatta, Newcastle, or Orange, with flexible working supported
• Executive TRP: $240,853 to $265,799 (inclusive of superannuation), commensurate with experience

About The Role

As Director, Digital Experience, Customer Technologies and Engagement, you will lead the strategic and operational delivery of digital programs, customer technologies, and engagement initiatives across the Department of Planning, Housing and Infrastructure (DPHI). This pivotal role is responsible for shaping and executing digital and communication strategies, driving innovation, and enhancing both user and employee digital experiences.

You will provide visionary leadership to a high-performing, multidisciplinary team, overseeing the development and transformation of digital assets, including flagship websites and applications. Your focus will be on delivering customer-centric digital solutions, fostering operational change, and ensuring alignment with the Department’s strategic objectives and the NSW Government’s ICT and customer experience priorities.

Operating in a complex and fast-paced environment, you will balance the needs of diverse stakeholders, promote a client service approach, and resolve complex challenges through innovative digital solutions. Your leadership will be instrumental in developing a mature digital function including automation and artificial intelligence (AI).

For more information, read the full Role Description: Director Digital Experience Customer Technologies and Engagement

About You

You are a dynamic executive with deep expertise in digital strategy, customer technologies, and engagement. Your background includes leading digital transformation and enhancement initiatives in large, multi-site organisations, and you are experienced in advising and influencing senior management on digital strategies.

You bring a collaborative, visionary, and results-driven leadership style, with a strong focus on customer experience, innovation, and operational excellence. Your ability to navigate complex stakeholder environments, drive change, and deliver measurable outcomes will be key to your success in this role.

Essential Requirements:

• Tertiary qualifications in digital or computer science, information technology, public relations, or a similar field.
• Demonstrated experience operating at a strategic level, advising and influencing senior management on digital strategies.
• Proven experience leading and developing digital technologies and enhancements across a large, multi-site organisation.

About Us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. We create vibrant, productive spaces and precincts; manage lands, assets and property effectively; and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

To Apply

If you are excited by the opportunity to lead digital transformation and customer engagement at DPHI, we look forward to receiving your application, including a copy of your resume and a cover letter expressing your interest and suitability for the role.

• Applications close Tuesday 21 October 2025 at 11:55pm.
• For further information about the role, please contact Alex Underwood, A/Talent Acquisition Partner via alex.underwood@dpie.nsw.gov.au 

Interviews will be held over MS Teams from 6th – 14th November 2025.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Looking for more information or assistance in applying?
We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 6363 7676 – HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment – Job Title and Reference Number'.

If you are an Aboriginal or Torres Strait Islander, check out Our Mob on Country to see the work we do and get assistance in applying.