UX Operations Analyst I

Key Responsibilities

• Coordinates Scheduling And Logistics For Customer Interviews Across Time Zones

• Acts As A Liaison Between Ux Researchers, Product Owners, Csm, Sales, And Our Customers/Prospect

• Manages Participant Recruitment Processes, Including Invitations, Confirmations, And Reminders

• Tracks Research Activity Processes And Ensures Documentation Is Up-To-Date And Accessible To Internal Stakeholders

• Maintains Participant Databases And Recruitment Tools In Collaboration With Researchers

• Communicates Clearly With Internal Teams And External Stakeholders To Ensure Alignment

• Collaborates With Research To Understand Study Needs And Proactively Solve Logistical Challenges

• Use Javascript, Css And Html To Customize Web Pages.

Qualifications

Required:

• Bachelor’S Degree

• Relevant Experience In Project Coordination, Administrative Support, Customer-Facing Operations, Or Working With Cross-Functional Teams

• Prior Exposure To Ux Research, Research In General, Or Product Development.

• Proven Ability To Manage Logistics, Coordinate Across Stakeholders, And Communicate Clearly And Professionally.

• Html, Css & Javascript – Basic Knowledge

• Experience Managing Personally Identifiable Information (Pii)

• Attention To Detail

• Excellent Written And Verbal Communication Skills

Good To Have:

• Experience With Qualtrics, Tetra Insights, Monday.Com, & Optimalsort Is A Plus

• Knowledge Of The Legal Field

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Usa Job Seekers:

EEO Know Your Rights.