CRM Transition Specialist (m/f/d)

Position Overview

As a CRM Transition Specialist, you will play a key role in Fresenius Kabi’s transition from multiple regional CRM systems (Veeva, Salesforce, and others) to a unified global CRM solution based on Salesforce Life Sciences Cloud.

You will be responsible for data migration, cleansing, and validation to ensure a seamless transition across regions. Leveraging your expertise in Salesforce, Veeva, and data management, you will guide local and global teams through each phase of the migration process—enabling a consistent, high-quality CRM experience across the organization.

Key Responsibilities

• Support the project team and collaborate closely with country representatives to identify source and target databases, objects, and fields.
• Execute field mapping and propose best practices to ensure a smooth migration process.
• Analyze data volumes and communicate with technical teams to align on migration parameters and technical guidelines.
• Drive the “match and merge” process from legacy systems to Salesforce Life Sciences Cloud.
• Recommend tools and approaches for data cleansing, transformation, and standardization.
• Develop standard templates to support local data preparation and migration activities.
• Advise on migration tool selection, approach definition, and translation requirements.
• Oversee the testing phase for data migration, ensuring data accuracy and integrity.
• Support production migration, including scheduling, log monitoring, and validation.
• Document technical details, migration steps, success criteria, and outcomes.

Your Profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Experience working on large-scale IT projects involving multiple countries, departments, and vendors.
• Proven experience with Veeva CRM and Salesforce, ideally having contributed to at least one end-to-end CRM migration project.
• Experience with Veeva Vault is an advantage.
• Strong background in ETL/ELT processes, including data cleansing, mapping, validation, and reconciliation.
• Familiarity with data integration tools (e.g., MuleSoft) and APIs for CRM-to-CRM data transfers.
• Solid SQL/SOQL skills and experience with relational databases.
• Proficiency in developing migration strategies, including validation and rollback planning.
• Knowledge of CRUD principles, Data Quality, and Data Governance best practices.
• Excellent documentation skills for producing mapping documents, migration playbooks, and test scripts.
• Analytical mindset with strong attention to data accuracy and issue resolution.
• Salesforce Administrator or Salesforce Data Architect certification; Veeva CRM Admin certification required (Veeva Vault Admin is a plus).
• Pharma / Life Sciences industry experience preferred.
• Excellent communication, collaboration, and problem-solving skills.
• Fluent in English; additional languages are a plus.
• Willingness to travel during key migration phases.

Why Join Us

At Fresenius Kabi, you will be at the center of one of our most impactful global digital transformations—consolidating CRM systems into a unified platform that supports our mission to serve patients and healthcare professionals worldwide. You’ll collaborate with talented teams across regions, shape best practices in data management, and contribute to building a scalable global CRM foundation. Join us and help drive meaningful change — Committed to life.

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