Compliance Specialist - Market Conduct and Fraud

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

• The Compliance Specialist will be responsible to ensure that the company's Compliance Market Conduct and Fraud programs are stable across all business units or entities.

Preferred Skills

• Team Player
• With good oral and written communication skills
• Ability to work with minimum supervision
• Highly organized and self motivated
• Ability to work under pressure

Qualifications

• College graduate with experience on handling market conduct and fraud investigation and reporting; testing, or risk assessment preferably in a life insurance or other related financial services industry.

Responsibilities

• Handling of complex complaints from internal escalation, clients, external legal counsel, and the regulator, including distributor fraud cases
• Monitoring of each entities governance unit to ensure that market conduct and fraud handling requirements are carried out in their respective functions.
• Maintenance of complaints database and updating of offenses in the agent information system; 
• Compliance and Ethics Committee administration; 
• Annual Branch Reviews of new business offices and randomly selected advisors and managers.
• Conducting Risk Assessments on Market Conduct and Fraud.
• Annual market conduct compliance testing on key processes, i.e., sales process, sales monitoring, etc.
• Preparation of monthly complaint reports to Management.
• Fraud Monitoring and Reporting.
• Reporting to Regulator of advisors for inclusion in the Negative List.
• Review and updating of operating guidelines or charter;
• Provides overall guidance on market conduct and fraud awareness through training, discussions, and orientation to different business units and select branches as a result of the branch reviews; and
• Provides clearances to resigning, cancelled and come-backing advisors.

Job Category:

Compliance

Posting End Date:

30/12/2025