Chief Operating Officer

Description

Chief Operating Officer

About Chicago Family Health Center (CFHC)

Chicago Family Health Center (CFHC) is a leading community-based healthcare organization committed to providing high-quality, affordable, and patient-centered care to individuals and families across Chicago’s South Side. We serve as a trusted partner in our community, focusing on improving health outcomes and reducing disparities through accessible medical, dental, and behavioral health services.

Position Summary

The Chief Operating Officer (COO) is a key member of CFHC’s senior leadership team, responsible for directing and coordinating the day-to-day operations of the organization. Reporting directly to the CEO, the COO ensures that all non-provider clinical, facilities, and risk management functions operate efficiently to support the delivery of exceptional, patient-focused care. This position plays a vital role in driving operational excellence, fostering collaboration, and ensuring compliance with healthcare regulations.

Key Responsibilities

• Oversee all aspects of CFHC’s operations, including medical, dental, and behavioral health services.
• Ensure efficient patient flow, high-quality care, and customer satisfaction across all service areas.
• Develop and implement systems for monitoring operational performance and reporting results.
• Collaborate with the Chief Medical Officer and senior leadership to meet and exceed clinical and patient care goals.
• Maintain regulatory compliance, licensure, and accreditation for all operational areas.
• Build strong relationships with community organizations to enhance existing programs and develop new initiatives.
• Participate in strategic planning, budgeting, and program development, including grant applications.
• Lead, mentor, and evaluate departmental leadership to foster a culture of teamwork and continuous improvement.

Work Environment & Schedule

• Hybrid work model: Three days on-site, two days remote (subject to organizational needs).
• Occasional evening or weekend hours may be required.
• Travel to CFHC sites across Chicago as needed.

Why Join Cfhc?

At CFHC, you’ll be part of a mission-driven organization dedicated to making a lasting impact on community health. We offer a supportive, collaborative work environment and opportunities for professional growth while helping improve access to healthcare for underserved populations.

Requirements

Education And Experience

• Bachelor’s degree in Business, Public Health, Health Administration, or related field required; Master’s degree preferred.
• Minimum of 5–7 years of progressive management experience in healthcare operations, preferably within a community health or ambulatory care setting.
• Demonstrated knowledge of healthcare administration principles and regulatory compliance.
• Strong leadership, analytical, and communication skills.