IT Specialist

Description

Position Summary

Serve as the primary escalation point for IT service desk tickets requiring advanced troubleshooting and resolution. Perform routine system administration functions to support the business technology environment. Contribute to maintaining system reliability, end-user satisfaction, and adherence to IT standards.

Duties And Responsibilities

• Handle escalated IT support tickets requiring in-depth troubleshooting
• Diagnose and resolve hardware, software, and networking issues
• Perform small-scale system administration tasks, including: - User account provisioning and access rights management, System monitoring, updates, and security compliance checks - Routine configuration adjustments
• Assist with user onboarding and offboarding processes
• Document troubleshooting procedures, resolutions, and system changes
• Collaborate with IT team to address recurring issues and propose long-term solutions
• Provide support for small IT projects such as hardware deployments or software rollouts
• Maintain accurate inventory of IT assets and software licenses; provide reports as required
• Ensure compliance with IT policies and acceptable use standards
• Develop constructive and cooperative relationships with end users

Requirements

Minimum Qualifications

• Associate’s degree in a technical field or equivalent experience
• 2–3 years of IT support or related technical experience (Tier 2 or higher preferred)
• Proficient with Windows and/or macOS operating systems and software
• Familiarity with Active Directory, Office 365/Google Workspace, and basic networking principles
• Ability to communicate and work well with others; demonstrate strong verbal and written skills
• Solid problem-solving ability and attention to detail
• Knowledge of computer hardware, peripherals, and troubleshooting
• Ability to multitask and manage priorities effectively