National Account Manager

Job Location: ​North Sydney​

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About The Role:

The National Account Manager is responsible for leading Ferrero’s partnerships with Discounters, Clubs and the Pharmacy channel. This role drives sustainable growth and profitability by building strong customer relationships, delivering joint business plans, and executing strategies that support Ferrero’s brand and commercial objectives. The role is acting as the primary liaison between Ferrero and these retail partners and ensures alignment on category growth, promotional execution, and innovation launches. 

Main Responsibilities:

• Drive sales growth and achieve net sales targets across the clients and channels
• Build and maintain strong relationships with key customer stakeholders, lead day-to-day account management and support the Customer Director in strategic engagement
• Develop and implement joint business plans, including promotional and innovation initiatives
• Negotiate case deals, pricing, activation activities, and cost price increases
• Optimize trade investment for measurable ROI
• Maintain high forecast accuracy and complete daily, weekly, and monthly reporting for all stakeholders
• Achieve distribution targets for core and new product ranges
• Ensure promotional compliance and execute promotional plans with minimal deviation
• Work cross-functionally with teams to deliver strategic initiatives
• Achievement of distribution targets for core and NPD ranges
• Ensure timely and effective execution of new product launches

Who We Are Looking For:

• University degree in Business Management or related field
• Good experience in FMCG sales or account management; experience in the Discounters, Clubs and Pharmacy channel is highly regarded
• Strong commercial and financial acumen with a proven ability to deliver results
• Demonstrated capability to influence and engage senior stakeholders across various functions
• Analytical mindset with the ability to translate insights into actionable strategies
• Proactiveness and growth-orientation, with strong planning and negotiation skills
• Excellent Communication, presebtation and relationship management skills
• Strong interpersonal skills, with a strong team-focused mindset and the ability to thrive in a fast-paced, high-performance culture 
• Proficiency in MS Office tools, experience with SAP, Power BI, Cirnana

How To Be Successful In The Role And At Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.