Operations Manager - Heavy Haulage

Career Opporunity

Santam Specialist Business has a career opportunity for a Manager: Operations Heavy Haulage in Heavy Haulage (Transport) team who will be based in Johannesburg. The Heavy Haulage (Transport) team specializes in insuring heavy commercial vehicles in the transport industry. 

Role Purposes

• To manage and oversee Underwriting Team
• To manage and oversee credit control function ( Binder allocations/ annual premium allocations)
• Employee Development and upskilling
• Compliance adherence and reporting function
• Compliance Reviews – Outsource and Binder (Rm support)
• System Training for Outsource Partners
• Recruitment – Administrative and Sales
• Handling of Complaints and Escalations and Reporting
• Adherence to service levels
• Ensure high standards of service to clients and brokers
• Reporting on all underwriting performance measurements

Principal Accountabilities

• Ensure operational administrative and compliance requirements are met including SLA and Underwriting Guidelines are maintained

Qualifications And Experience

• Regulatory Requirement (RE5)
• Any other related Insurance qualifications.
• 2 – 3 experiences in leading a team.
• 3 - 5 years of experience working withing the short-term insurance industry
• Solid experience in commercial underwriting 

Knowledge And Skills

• Interpersonal Skills
• Leadership Qualities
• Time management
• Project Management
• Conflict resolution
• Critical thinking / problem solving
• Agility – Ability to adapt to change
• Change Management
• Problem solving

Competencies

• Resilience
• Passion and Dedication
• Empathy
• Analytical Thinking
• Planning
• Action Orientated

About Santam

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!