Customer Support Specialist (m/f/d)

WHY YOU SHOULD WORK WITH US? 

• Sustainable impact: contribute to a greener future;
• Global Growth: Join an industry with growing global presence;
• Career Development: Benefit from a dynamic industry that fosters professional growth an skill development.
• Pioneering Spirit: Experience the satisfaction of being part of a pioneering movement towards a more sustainable energy; 

Your Tasks

• Customer support: provide stock availability, traceability, quotations and queries resolution towards our NX branches all around the world.
• Logistics: Sales Orders creation (SAP), release material preparations in our CWHs
• Support transport team providing and checking export documentation (Packing Lists).
• Coordinate with other departments to assure the spare parts delivery on time: warehouse, parts procurement, finance, and transport.
• Push internally in the organization to speed up most urgent deliveries: Down Turbines.
• Logistics: Sales Orders creation (SAP), release material preparations in our CWHs
• Support transport team providing and checking export documentation (Packing Lists).
• Coordinate with other departments to assure the spare parts delivery on time: warehouse, parts procurement, finance, and transport.
• Push internally in the organization to speed up most urgent deliveries: Down Turbines.

Your Profile

• Completed studies in Business Administration, Economics, Logistics or comparable qualifications and fields. High English level is fully needed. Spanish and/or German is a plus.
• Previous professional experience in Customer Service and/or Logistics.
• Proficiency/high level in MM and MS Office.
• SAP experience, preferable in the Material Management module.
• Strong customer orientation as well as communication and teamwork skills
• Ability to work in different business cultures.
• Motivated and committed personality with a high level of own initiative and a strong sense of responsibility.
• Previous professional experience in Customer Service and/or Logistics.
• Proficiency/high level in MM and MS Office.
• SAP experience, preferable in the Material Management module.
• Strong customer orientation as well as communication and teamwork skills
• Ability to work in different business cultures.
• Motivated and committed personality with a high level of own initiative and a strong sense of responsibility.

What We Offer

• Central location, near public transportation (3 min to metro Via Rápida-Viso);
• We also have free parking spot in the building (Edificio Porto Inova) and an E-car Charging station available;
• You can lunch in the office, we have a very prepared "Kitchen". At the building, also exists a caffeteria that offers 3 different dishes with a very reasonable price;
• Our office is equiped with ergonomic work stations (yes, we have standing desk´s);
• Coffee, water, tea, fruit, cookies, and sometimes chocolate is on us, too!
• We have a remote friendly system. The current system is 3 days at the office, 2 days at home. And... we have Flexible Working Time Policy;
• We offer you all the equipment to work from home (monitor´s, dockingstation, headphones, mouse and keyboard).
• Health Insurance;
• Nordex Cuida +: Enjoy six free appointments per year in psychology, nutrition, social support, finance, and legal advice.
• Mardi gras, Christmas Eve and New Year’s Eve are holidays to us;
• Training & Learning Program (internal and external trainnings sessions);
• Performance evaluation Program every year!
• Team building events;

Our Recruitment Process

1. CV Screening - We start by reviewing your CV — just a heads-up: we only evaluate applications/CV´s in English.
2. Prescreening Call - If your profile matches, you will get a call from a Portuguese number (yes, that’s us ����). If you miss the call, no worries — we’ll follow up by email.
3. Technical Interview
4. Cultural Interview
5. Offer

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.