HR Services Officer

Hr Services Officer

• Application Deadline: 20 October 2025

Department: Human Resources

• Employment Type: Fixed Term - Full Time
• Location: Head Office - Birmingham
• Reporting To: Jon Brigdale

Description

An exciting opportunity to join our team as an HR Services Officer on a 12-month fixed-term contract.
In this role, you’ll become part of a dynamic and experienced HR team, contributing to the delivery of a high-quality HR service that supports our people managers and employees. You will support with HR queries, providing first-line advice in accordance with our policies and procedures, and ensuring a consistent and professional approach to HR support.

This role will be suitable if you have experience of previously working within HR, administering a wide range of HR Processes and giving generalist HR advice.

Key Responsibilities

• Provide administrative support across the employee lifecycle, including new starters, changes to terms, benefits, leavers, and personal records.
• Respond to general HR queries and service requests, offering first-line advice aligned with policies.
• Triage complex enquiries to appropriate HR specialists.
• Maintain accurate HR data and contribute to reporting and analytics.
• Collaborate with departments (e.g. Payroll, Finance) to ensure data integrity across systems.
• Use SharePoint to streamline HR processes for managers.
• Ensure compliance with GDPR and identify areas for improvement.
• Support continuous improvement and innovation within HR Services.
• Assist with team tasks and take ownership of workload prioritisation.

Skills, Knowledge And Expertise

• CIPD level 3 qualified individual or equivalent, or someone who is prepared to work towards a CIPD status.
• Experience in a similar HR position, administering a wide range of HR Processes and giving generalist HR advice, whilst providing excellent customer service through a variety of methods including telephone and face to face interaction.
• Capability and experience of dealing with confidential matters is essential. 
• Proven ability in the use of Microsoft Office applications, and maintaining administrative processes and computerised HR systems or databases. Experience of using SharePoint will be advantageous.
• Experience in preparing written correspondence and communicating with internal and external customers in writing.
• Ability to build strong working relationships.

Benefits

• Defined salary pension – one of the best pension schemes available
• Free travel on all our trains and 75% off all other train company travel tickets
• Hybrid working – office based 2-3 days a week
• Retail discounts