Customer Experience Advisor

Customer Experience Advisor

Department: CX

• Employment Type: Full Time

Location: Dublin 18

• Compensation: €32,400 / year

Description

About This Role:

• €27,000 basic salary with a €5,400 bonus structure.
• This role will require working shifts, including weekends and bank holidays. 
• The first month's bonus is guaranteed.
• Based full-time in our Sandyford Office - Dublin 18

Key Responsibilities

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers’ needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.

Skills, Knowledge And Expertise

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage.

Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme after twelve months of service
• PrepayPower Health Insurance Group Scheme with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• 21 days annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Established CSR, Wellness and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme