Front Office Agent - German Speaking

Front Office Agent - German Speaking

• Application Deadline: 28 October 2025
• Department: Rooms Division, Front Office & Guest Services
• Employment Type: Permanent - Full Time
• Location: Seychelles - Baie Lazare

Description

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities

• Up-selling is focused on and executed in order to increase room revenues.
• Shift closing is done properly.
• Financial Policies and Procedures are supported and followed.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. 
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 

Job Requirements

• Knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Knowledge of Opera
• Basic knowledge of Micros is a plus
• Operational knowledge of front desk operations
• Luxury Hotel Experiences 
• Communication skills
• Brief knowledge of hotel operations & Computer systems

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.