Operations Manager

Purpose Of The Job

As an Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, driving continuous improvement, and exceed the expectation of the customers by ensuring deliveries are quick, accurate and cost effective.

Job Description

• Manage the operational excellence of the George Operations.
• Deliver sustainable cost benefits to the business.
• Ensure that all operational aspects are managed in accordance with company requirements
• Manage and deliver projects within time and budget when required.
• Interact with Sales and create a pro-active working relationship to enable us to deliver world class service.
• Manage the operations and any other tasks required to meet company requirements
• Implement and meet agreed KPI’s.
• Develop a culture of pride and excellence in your area of responsibility.
• Ensure that agent SLA’s are met and enforced.
• Manage all assets under your control correctly.
• Effective and efficient management of collections and deliveries
• Compile Route Optimization reports as well as SLA reports
• Monitoring of the collection and delivery performance
• Problem identification, analysis and implementation of solutions
• Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
• Monitoring and ensuring the safety and security of staff

Job Requirements - Experience And Education

• Matric (Grade 12)
• Tertiary qualification in Logistics is advantageous
• Must have a valid Code 8 Driver’s license
• MS Office applications (Word, Excel, & Outlook)- Advanced Excel & Power BI
• Must have at least 5 years’ experience in Operations
• Must have minimum 2 years management experience

Leadership Behaviors

Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focus

Skills

Influencing SkillsConflict ResolutionProblem SolvingLeadership SkillsProcess ImprovementTime ManagementNegotiation SkillsFlexibility And Adaptability