Manager in Product Support Services (IGT1 Lanka: Sitecore)

Company Description

About Igt1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the client: Sitecore

Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, automates communications, and enables personalized commerce, at scale. It empowers marketers to deliver content in context of how customers have engaged with their brand, across every channel, in real time—before, during, and after a sale. More than 4,900 brands––including American Express, Carnival Cruise Lines, easyJet, and L’Oréal–– have trusted Sitecore for context marketing to deliver the personalized interactions that delight audiences, build loyalty, and drive revenue.

Job Description

Key Responsibilities:

• Ensuring a well-functioning, aligned with the global strategy, as well as motivated team, also acting as a primary person responsible for personnel management within the team
• Keeping overview of team’s activities, including support load, active and planned tasks, projects, schedules
• Deciding and managing team’s scheduling details, task assignments, overtimes, performing local resource planning
• Providing performance management and goal setting for all members of the team, making balanced task assignments, promotions, or role changes
• Ensuring the team is sufficiently loaded and timely reacting on any surplus or shortage of the team’s resources
• Assisting team members in solving work-related difficulties, providing guidance on approaching various questions
• Ensuring integration and adaptation of junior engineers once they are assigned to a team, as well as coordinating their ongoing growth and future development plans
• Participating in management meetings, taking part in discussions as well as organization of process improvements within the team and the overall department

Qualifications

Preferred Skils And Experience:

• Strong people management skills – the position assumes directly managing and mentoring a team of technical engineers
• Strong technical background – the position requires analysing of the technical challenges and selecting an efficient way to overcome those
• Demonstrable ability to maintain productivity in ever changing environment with competing priorities
• Fluent in written and verbal communication in English
• Should be able to maintain an efficient communication and meet targets under pressure
• 2-3 years of a prior managerial experience or the similar experience on a Lead / Manager position
• Effective time and project management skills

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid