Application Support Engineer (AMH-Alliance Messaging Hub)

Key Responsibilities:

• Provide Level 2/Level 3 support for AMH (Alliance Messaging Hub) and related payment systems.
• Monitor message flows and application performance; proactively identify and resolve issues to minimize downtime.
• Perform daily health checks, system monitoring, and operational validations for AMH components.
• Troubleshoot and resolve SWIFTNet, XML, FIN, and ISO20022 message-related incidents.
• Analyze application logs, identify root causes, and perform system restarts or configuration changes as required.
• Deploy patches, hotfixes, and configuration updates in coordination with release and infrastructure teams.
• Support incident management, problem management, and change management processes adhering to ITIL standards.
• Liaise with internal stakeholders (business operations, developers, infrastructure) for issue resolution and improvements.
• Maintain up-to-date documentation on system configurations, incident resolutions, and operational procedures.
• Participate in weekend or after-hours support rotation when required (production support model).

Requirements

• 3+ years of hands-on experience in application support (L2/L3) for financial or payment systems.
• Strong experience with AMH (Alliance Messaging Hub) and SWIFTNet operations.
• Good understanding of SWIFT messaging standards — FIN, XML, ISO20022, and related schemas.
• Proficiency in Linux/Unix environments — scripting (Shell, Bash, etc.) and log analysis.
• Experience in troubleshooting application and integration issues in payment or messaging systems.
• Familiarity with change management, incident, and problem management processes (ITIL framework).
• Strong analytical and problem-solving skills, attention to detail, and ability to work under pressure.
• Excellent communication skills and ability to work effectively with cross-functional teams.