Senior Property Manager- Beach Properties of Hilton Head

Primary Purpose:

Responsible for the direction and management of a team of Property Managers. Ensuring that properties are maintained in first-class condition and good working order, meeting all of Beach Properties’ high standards for rental program participation. Directly responsible for owner satisfaction.

Essential Responsibilities:

• Manage a team of Property Managers and Assistant Property Managers.
• Communicate with assigned Beach Properties’ homeowners regarding their questions, concerns, comments, and suggestions.  Maintain complete and accurate correspondence files, including telephone/email contact information.
• In conjunction with the General Manager, acquire and maintain rental management contracts for all participating rental units.  Give detailed presentations to new clients joining the rental program.  Ensure new units are correctly billed for any start-up costs.  Assist owners in upgrading and maintaining their rental units, providing information and comparable as necessary.
• Act as liaison between unit owners and vendors for repair/upgrading of units.  Prepare work orders for maintenance repair and submit to accounting after work is completed. 
•  Prepare occupancy and gross income statements and other statements and reports as directed.   Submit required work orders, and other miscellaneous charges and credits to accounting for processing.  Prepare annual rental report for unit owners.
•  Inspect assigned rental properties to ensure units are being maintained per Beach Properties’ standards. Conduct departure, arrival and annual inspections and grading of all rental properties and prepare individual written reports to all owners based upon the results of this inspection.
• Maintain monthly communication and relationship with Owners
• Meet or exceed homeowner satisfaction goals as required
• Perform other duties as required to meet company and departmental objectives. Knowledge of the multiple software systems will be required
• Lead, through your direct reports, the effective management of the departments noted above, to maximize the employee experience (PEOPLE), ensure effective SOP’s and systems (PROCESS), deliver optimal guest service (PRODUCT) while driving revenues complimented by cost management to drive financial performance (PROFIT). You are empowered to make decisions to ensure a balanced management approach to the 4 P’s.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• SC Property Manager license or ability to obtain a SC PM license within 6 months of employment
• 5+ years of experience in hospitality or short-term rentals
• Experience managing a team of 3 or more employees
• Strong customer service skills
• Ability to work independently and with a team to prioritize tasks and meet deadlines
• Strong verbal and written communication skills
• Valid drivers license and reliable transportation

Desired Skills & Competencies:

• Property management experience required.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Ability to lift 40 pounds and exert 40+ pounds of force. Use your arms and legs. Frequent standing, walking, carrying, bending, reaching, and twisting.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Subject to internal and external environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

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