Implementation and Delivery Consultant

Company Description

Who We Are:

Interested in joining our team?  Here is some more information about us!  Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

As an Implementation and Delivery Consultant you will be part of a motivated and highly skilled agile team that designs, develops, deploys, personalizes, and supports client onboardings while having the opportunity to be exposed to a wide variety of services and technologies. This hybrid role requires a balance between hands-on implementation and effective project coordination to ensure the successful delivery of software solutions to clients.

Key Responsibilities

• Support CRM and ERP software implementation projects for clients with 5-500 users.
• Deliver for multiple projects, including planning, task and deliverable definition, quality control, risk analysis, and reporting.
• Identify business needs, document requirements, and ensure smooth delivery while supporting clients through the implementation process.
• Develop detailed project plans and track activities against timelines, ensuring timely reporting and risk mitigation.
• Design and deliver key stakeholder training on system configuration as well as end-user training.
• Conduct integration requirement workshops and write detailed specifications in collaboration with development teams.
• Draft and maintain project deliverables such as project plans, change orders, and closing reports.
• Collaborate with customers and other relevant stakeholders
• Facilitate and assist with meetings related to all aspects of the project life cycle.
• Ensure projects are delivered on time, within scope, and within budget while managing potential risks and changes.
• Maintain comprehensive project documentation and use established processes for project delivery and co-ordination.
• Participate in functional and technical working groups and progress meetings.
• Identify business needs, document requirements, and ensure smooth delivery whilst supporting clients through the implementation process.

Qualifications

• Bachelor’s Degree or relevant experience.
• Minimum of 5 years’ experience in Enterprise SaaS or Software Implementation.
• Strong experience with software integration projects.
• Excellent organizational, written, and verbal communication skills with a strong command of the English language.
• Relevant project management certifications are a plus but not required.
• Experience with Mavenlink (Kantata) and/or Momentus Software is a plus.
• Venue and/or Exhibition industry experience is a plus.

What Makes You a Great Fit

• Self-motivated with the ability to work independently and within a fast-paced, constantly changing environment.
• Strong time management skills and the ability to handle multiple projects simultaneously.
• Problem-solving mindset with adaptability to changing project requirements.
• Customer-focused with a results-oriented approach.
• Ability and availability for infrequent travel (up to 20%) to client sites for face-to-face meetings.
• Software Configuration Experience

This hybrid role is ideal for a dynamic professional who thrives in both implementation and project delivery capacities, ensuring seamless software deployment and client satisfaction.

Additional Information

👪 Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments.

👚 No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear.

🎉 Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.

🌐 Flexible Career: We believe in work that works for you. Get the job done where you work best. It's about winning at life by loving your job.

📚 Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

🎟️ Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections.

👟 CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.

💬 Your Voice Matters 💬: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated. 

🤝 Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs. 

📈 Personal Growth Matters: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement.

Accessibility & Work Environment

Momentus Technologies is committed to fostering an inclusive and accessible work environment. If you require any accommodations during the recruitment process or in your role, please let us know. We are happy to support your needs.

This role is primarily computer-based and may involve extended screen time, frequent communication through digital channels, and working in a remote or office environment. We’re committed to supporting flexibility and well-being across all regions.