IT Infrastructure Engineer-Infrastructure Management

Company Description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
The world is how we shape it.

Job Description

Responsibilities

Provide technical support: Assist end-users with hardware, software, and network issues via phone, email, remote access, or in-person visits.

Install and configure technology: Set up and configure new computers, software, peripherals, and networking equipment for new hires and existing users.

Troubleshoot and resolve issues: Diagnose system failures, identify root causes, and test solutions for hardware, software, and connectivity problems.

Manage technology resources: Maintain inventories of IT equipment, order necessary supplies, and ensure workstations are functioning correctly.

Perform system updates: Install and upgrade operating systems, software, and device updates to ensure optimal performance and security.

Document and escalate: Record all support requests and solutions in a ticketing system and escalate unresolved or complex problems to specialized teams.

Provide user training: Offer basic training to end-users on computer operation and management to improve efficiency and reduce recurring issues.

Skills And Qualifications

Technical proficiency: A strong understanding of Windows operating systems, computer hardware, software applications, and basic networking.

• Problem-solving skills: The ability to effectively troubleshoot complex issues, diagnose problems, and find efficient solutions.
• Customer service: Excellent verbal and written communication skills to interact professionally and patiently with clients.
• Organizational skills: The ability to manage multiple tasks, maintain accurate records, and manage technology inventories.

Teamwork and independence: The capability to work both independently and collaboratively as part of a technical team.

Total Experience Expected: 01-04 years

Qualifications

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Additional Information

Person should be willing to work in early morning and late-night shifts

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.