Customer Success Intern [Philippines]

Locad.com

Office

Metro Manila

Internship

As a Customer Success Intern, you’ll be instrumental in enhancing customer satisfaction and ensuring smooth operations across logistics and fulfillment. You’ll collaborate with cross-functional teams to streamline processes and support strategic initiatives. Your day-to-day will include:

Data Management: Keep our files and trackers organized and up to date.
Performance Reporting: Pull weekly service metrics from Metabase to analyze and report on team performance.
Process Documentation: Help document key processes to drive operational efficiency.
Courier Tracking: Assist with parcel tracking and issue resolution across Locad and our partner carriers.
Internal Coordination: Support internal teams by following up on tasks and ongoing projects.
Proficiency in Microsoft Excel for data organization and reporting.
Strong communication skills in English—both written and verbal.
Excellent time management and the ability to meet deadlines.
High attention to detail and a commitment to quality.
A team player mindset with a willingness to learn and collaborate.
Paid Internship
Understanding of the E-commerce landscape in SE Asia
Sharpen your business acumen
Learn how a SaaS company functions.
Opportunity to join Locad for a long-run

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience.

Fostering this starts with hiring, therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.