Senior Business Analyst - Process Optimization

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly skilled and experienced Senior Process Automation Expert to join our dynamic team. This role requires the individual to have “hands-on” experience in automating workflows using Power Apps, RPA, and related technologies. As a technical specialist, you will engage with colleagues from different functions and become the ‘go to’ expert in simplifying processes through connected workflows and automating process steps. Your expertise will play a pivotal role in driving our organization's automation and AI initiatives in transforming our processes to achieve greater efficiency and effectiveness.

Key Responsibilities

• Design, build, and integrate process workflows using Power Automate and appropriate RPA tools. Optimize to ensure they meet business goals and performance metrics
• Identify process automation opportunities and recommend solutions that drive significant improvements in user experience, operational efficiency, and process velocity
• Influence senior leaders by developing impactful proof of concept solutions, and by communicating technical concepts in a clear and concise manner
• Support and supervise third party contractors on process automation initiatives
• Collaborate and sustain high-trust relationships with stakeholders through robust project management, documentation, and communication

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field
• Master’s degree or certifications in Robotics and Automation tools is highly desirable
• 8-10 years’ experience in leading process automation projects
• Hands-on experience on Power Automate and at least one RPA tool is a must have (e.g. UiPath, Blue Prism, Automation Anywhere etc.)
• Strong technical project management skills, with a focus on delivering results in a fast-paced environment
• Proven track record of managing senior stakeholders and delivering transformation projects

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.