Sr. Staff Technical Program Manager - Federal, Sovereign, and Platform Engineering Clouds

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We are hiring a Sr. Staff Technical Program Manager to play a pivotal role in driving the execution of strategic programs and projects. You will track projects which cut across multiple products and services, and run operational programs around key areas such as customer health and service health. Additionally, you will identify opportunities for automation and scalability of process, and take ownership of implementing these solutions. This position is primarily aligned to our Federal, Sovereign, and Platform Engineering Clouds within R&D, which are horizontal lines of business that cut across all products and services at Zscaler. This role will function within the Zero Trust Exchange (ZTE) Engineering PMO organization while maintaining a dotted line relationship to the Federal team and the Director, Strategy and Operations. This role is onsite in San Jose, CA or Bellevue, WA three times a week. Providing collaborative support and strategic input, you will be responsible for: 

• Program Leadership: Managing cross-functional technical programs spanning multiple products and teams; leading the execution and alignment of engineering initiatives within Federal, Sovereign, and Platform Clouds 
• Service Health and Customer Health Management: Reporting and managing Service Level Objective (SLO) within engineering teams and collaborating with stakeholders to address deviations and drive repairs/improvements; advancing and structuring customer health and service health rhythms within the division to include facilitating existing rhythms and scaling them
• Project Execution: Developing and enhancing project execution workflows for Federal Cloud and  identifying/resolving blockers to expedite priority initiatives; acting as the go-to leader for critical challenges, driving impactful outcomes beyond status updates
• Operational Optimization: Maintaining dashboards and reports, including the use of Jira Query Language (JQL) to modify/build reports and dashboards; collaborating with stakeholders to mature processes and streamline operations promoting visibility through data analytics and reporting
• Cross-Organizational Collaboration: Partnering with product and engineering teams to align technical programs with business objectives; facilitating effective communication across diverse teams and leaders, ensuring goals are met

What We’re Looking for (Minimum Qualifications)

• 8+ years in technical environments (Technical Program Management, Engineering Management, or similar)
• 3+ years managing large-scale, complex software development programs with significant cross-department impact and cross-organizational dependencies
• Strong program leadership skills, process optimization expertise, and advanced data analysis capabilities; demonstrated ability to drive organizational alignment and influence multiple teams and stakeholders without direct authority
• Proficiency with Jira, including JQL for building, modifying, and maintaining dashboards and reports; background in project execution within software development lifecycles (SDLC)
• U.S. citizenship and a bachelor’s degree in Computer Science, Engineering, Business Administration, or equivalent practical experience

What Will Make You Stand Out (Preferred Qualifications)

• Past experience in Federal or Sovereign lines of business and/or the ability to procure a security clearance 
• Experience with Incident Management and/or Customer Support Cases within SaaS companies
• Tableau knowledge, certifications in program or project management (e.g., PMP, CSM), and/or familiarity with Agile methodologies

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$140,000—$200,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.