Senior Manager, SME Sales Operations

Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead a high-performing sales team with full ownership of strategy and execution in a fast-growing market segment
• Drive revenue growth and market share by shaping Qantas’ Small and Mid-Sized Business sales strategy and airline program (Qantas Business Rewards)
• 12 months Fixed Term Contract, based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

We’re looking for an experienced and driven Senior Manager, SME Sales Operations in a pivotal role leading our Small and Mid-Sized Business team. This position carries direct accountability for airline sales in the mid-sized business segment, a key segment for Qantas. You’ll define and deliver the sales strategy to meet ambitious revenue and market share targets, while ensuring Qantas remains the airline partner of choice for SME businesses across Australia.

Leading a multi-functional, high-performing team, you’ll be responsible for driving growth, strengthening customer relationships, and optimising our approach to this critical market segment. No two days will be the same with your role spanning multiple facets of the business, including: leading a team of Customer Engagement Consultants, who actively manage high value relationships helping customers convert to Product, extract value and drive engagement; Feedback from customers and market insights are key to driving product development and optimisation opportunities – you'll be responsible for shaping this feedback into briefs and overseeing these through to delivery across digital, operational and marketing teams.

With ownership of sales strategy and execution, you’ll work with our Revenue Management and Marketing teams to design and deliver revenue generating activity to market  

As a key leader in the SME team, you will be responsible for managing sales, operational and GTM activity for key strategic initiatives, ensuring a customer first approach.

This is a unique opportunity to make an impact in a dynamic, competitive sector while developing and inspiring a team to exceed expectations.

You’Ll Have:

• 10+ years experience in sales, SME, or a related field, with a proven track record of delivering results
• Tertiary qualifications in Business, Commerce, Economics, or a related discipline
• In-depth knowledge of the SME business segment and familiarity with Qantas programs
• Strong commercial acumen with the ability to navigate strategic, financial, technological, and business issues
• Exceptional communication, influencing, and team leadership skills within a multi-functional team to drive performance and motivation
• Advanced analytical capability to translate data into insights and sound business decisions
• Proven experience managing complex business environments; engaging and influencing  executive-level stakeholders
• Expertise in contractual negotiations, fare filing processes, and customer engagement models including telesales

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Tuesday 14 October 2025.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.