Customer Service Trainer

Company Description

About Us

At Chats Cloud Cover, we specialize in delivering innovative communication and technology solutions that empower businesses to connect seamlessly. Our mission is to simplify digital communication through cutting-edge strategies, collaborative teamwork, and a commitment to excellence. Based in Cincinnati, we’re driven by creativity, precision, and the pursuit of growth — both for our clients and our team.

Job Description

Job Description

We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing, developing, and delivering effective training programs for our customer support staff. This role is perfect for someone passionate about communication, customer satisfaction, and professional development. You will play a key role in shaping how our service teams interact with clients and uphold the company’s standards of excellence.

Responsibilities

• Design and implement customer service training programs for new and existing employees.
• Conduct workshops, role-playing sessions, and ongoing coaching to improve communication and problem-solving skills.
• Evaluate training effectiveness through performance metrics and feedback analysis.
• Collaborate with management to identify training needs and develop relevant materials.
• Maintain up-to-date knowledge of company policies, products, and customer service best practices.
• Foster a positive and motivating learning environment for team members.

Qualifications

Qualifications

• Bachelor’s degree in Communication, Business Administration, Education, or related field (or equivalent experience).
• Minimum of 2 years of experience in customer service training or team leadership.
• Strong presentation and interpersonal communication skills.
• Proficiency in developing training materials and delivering engaging sessions.
• Analytical mindset with the ability to assess training results and performance improvement.
• Excellent organizational and time-management abilities.

Additional Information

Benefits

• Competitive salary ($55,000–$62,000 per year)
• Opportunities for career growth and internal advancement
• Supportive and collaborative work environment
• Comprehensive training and development resources
• Paid time off and performance-based incentives