Call Center Agent

Company Description

About Us
At Reboot Staff, we pride ourselves on delivering exceptional service and creating an environment where employees can thrive. Based in Austin, TX, our team is dedicated to professionalism, growth, and fostering a positive workplace culture. We believe in supporting our staff with opportunities to develop their skills and advance in their careers.

Job Description

Job Description
We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will manage inbound and outbound calls, provide exceptional service, and support clients with professionalism and efficiency. This is an excellent opportunity for individuals looking to grow their career in a fast-paced and rewarding environment.

Responsibilities

• Handle high-volume inbound and outbound calls with professionalism and courtesy
• Respond to customer inquiries, concerns, and requests promptly and effectively
• Document and maintain accurate customer records in the system
• Collaborate with team members and supervisors to achieve departmental goals
• Maintain a positive and professional demeanor during all interactions
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Previous call center or customer service experience preferred but not required
• Proficiency with computers and basic software applications
• Competitive salary: $47,000 – $52,000 per year
• Collaborate with team members and supervisors to achieve departmental goals
• Maintain a positive and professional demeanor during all interactions
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Previous call center or customer service experience preferred but not required
• Proficiency with computers and basic software applications
• Competitive salary: $47,000 – $52,000 per year

Qualifications

Qualifications

Additional Information

Benefits

• Career growth opportunities within a supportive team environment
• Skills development and ongoing training
• Full-time, permanent position with a stable schedule