Customer Support Assistant

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Description:
We are seeking a motivated and detail-oriented Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our clients, providing timely and professional assistance to ensure a positive experience. You will support our travel operations, help resolve client inquiries, and contribute to maintaining our high standards of customer satisfaction.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and chat
• Assist clients with travel bookings, changes, and cancellations
• Maintain accurate records of client interactions and transactions
• Collaborate with team members to solve issues and improve processes
• Provide information about products, services, and promotions
• Support administrative tasks as needed

Qualifications

Qualifications:

• Previous experience in customer service or support roles preferred
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in MS Office and basic computer applications
• Positive attitude and willingness to learn

Additional Information

Benefits:

• Competitive salary of $50,000 - $55,000 per year
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Paid time off and holidays

• Full-Time, Permanent Position