Customer Support Specialist

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Description

We are seeking a dedicated Customer Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, ensuring a seamless and positive experience at every stage of their journey. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing exceptional service.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Resolve customer issues efficiently while maintaining a professional and empathetic approach.
• Provide detailed information on travel packages, services, and policies.
• Coordinate with internal teams to ensure client satisfaction and seamless service delivery.
• Maintain accurate records of client interactions and transactions.
• Identify opportunities to improve customer experience and provide feedback to management.

Qualifications

Qualifications

• Proven experience in customer support or a related field.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using CRM systems and Microsoft Office Suite is a plus.
• Passion for travel and commitment to delivering outstanding customer service.

Additional Information

Benefits

• Competitive salary ($54,000 - $58,000/year)
• Opportunities for career growth and development
• Health, dental, and vision coverage
• Paid time off and holiday benefits
• Supportive and collaborative team environment
• Full-time employment with flexible scheduling options