Global IT - Manager, Collaboration Services (Hybrid - Houston or Dallas, TX)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This is a Manager, Collaboration Services role with responsibility and accountability for the Collaboration services provided in AECOM as part of the digital transformation efforts and implementing multiple IT project initiatives.

The primary role is to serve as a solutions expert; to analyze and solve collaboration problems, validate and implement cost-effective solutions, and provide support for the efficient daily operations.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Dallas or Houston, TX.

Job Functions

• Technical lead in complex global collaboration projects. Ensure solution is consistent with AECOM standards
• Collaboration technologies today include Email (M365), Conferencing (M365), Data sharing (M365), Video Conferencing (Cisco and Microsoft), Voice/Telecommunication (Cisco and Microsoft), AV (multiple) and other collaboration solutions for remote work flexibility
• Work closely with AECOM’s outsource partner(s) and PMO teams to ensure execution of the projects is going to plan
• Analyze business challenges and recommend practical technical solutions that meet objectives of time and budget
• Collaborate with other team members in the Infrastructure team to develop long term enterprise infrastructure strategy
• Work closely with our Digital, Business and Corporate team(s) to ensure Collaboration solutions are developed for the different use cases and regional needs
• Work closely with the Business Relationship Managers (BRMs) to ensure solutions are meeting business objectives and to resolve any day-to-day operational issues
• Assist the business leadership to manage Executive townhalls, Earnings and Investor calls
• Collaborate with AECOM’s outsource partner to identify solutions for any long standing collaboration and infrastructure “problems”
• Work closely with Corporate Communications to assist with User communications and change management
• Manage issues, risks, and changes using appropriate and agreed upon processes and tools established within the AECOM PMO.
• Communicate status on projects and issues to AECOM leadership as established.

Qualifications

Minimum Requirements:

• Bachelor's degree in Computer Science, or a related discipline plus at least 8 years of relevant experience in an IT infrastructure based role or demonstrated equivalency of experience and/or education
• M365 experience
• Demonstrated proficiency in multiple infrastructure streams – server, storage, backups, voice and network
• Understanding of basic information security protocols.
• Demonstrated proficiency in use of project planning tools (MS Project, Smartsheet etc.)
• Experience leading large enterprise projects
• Proven leadership experience with the ability to mentor/coach team in senior or lead capacity.

Preferred Qualifications

• Cloud experience a bonus, moving technologies to the cloud.
• Advanced technical degree or related certifications
• Experience with collaboration services such as A/V, video conferencing, whiteboarding (such as Miro), Secure Share (such as Forta GoAnywhere), etc.

Competencies

• Proven ability to effectively manage multiple tasks at various stages of completion.
• Strong facilitation skills; communicates effectively with the project team and the business to identify needs and evaluate alternative solutions as required.
• Proven ability to “sell” management on solutions
• Excellent written and verbal communication skills. Communicate effectively with business users, peers and senior management (will interface directly with CXX staff to address issues)
• Strong understanding of various technologies specifically in infrastructure space (server, storage, networking, voice, cloud) but also understand the interactions with applications and databases.

Additional Information

• Sponsorship for US work authorization is not available for this position, now or in the future
• Relocation assistance is not available for this position

About Aecom

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.