Veterinary Receptionist - Part Time

Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy and supportive team, providing gold-standard care to our valued clients and their pets. This role is mainly based at our Witham branch, with shifts across other branches as required. The position will involve a mixture of shifts, including late shifts.
About the Role
As a Veterinary Receptionist, you’ll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism.
Your responsibilities will include:
*Managing busy telephone lines and scheduling appointments*Handling email correspondence and client queries with care*Processing payments, managing stock, and assisting with account and insurance queries*Ensuring the practice remains clean, organised, and well-stocked*Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks) What We’re Looking For
We are seeking someone with proven customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).
You will have:
*A passion for client care and strong communication skills*Excellent IT proficiency (Excel, Word, Outlook)*Strong organisational skills, attention to detail, and a proactive attitude*Flexibility to work across multiple branches and varied shifts*Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.
Your shift pattern
You will work 1 in 2 and 1 in 4 Saturdays at Witham 8 am - 2 pm and 1 x 5 hour shift every other week at Great Notley during the week. Overtime is available.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave FTE*Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care