Salesforce Administrator

About Us:

Judi Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; Judi Health™, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and Judi®, the industry’s leading proprietary Enterprise Health Platform. To learn more, visit www.judi.health.

Position Summary:

In this role, you will be responsible for key activities associated with administering and engineering solutions in Salesforce, and other workflow tools, like Jira. In this role, you will operate as a member of the IT Process Engineering team, and collaboratively manage a platform primarily utilized by our Sales, Customer Care, and Operations teams.  

This role will drive change in a 24/7/365 Salesforce environment while accounting for the uptime requirements of the platform stakeholders. 

Why You’Ll Love Working Here:

• You will make a tangible impact on society. Your code will directly improve healthcare experiences for millions.  
• We are a late-stage startup with stability. We have startup energy with a focus on delivery, but healthy processes with a strong financial outlook that provides a sense of security. 

Position Responsibilities:

• Act as subject matter expert in our Salesforce landscape and product use. 
• Sales Cloud, Service Cloud, and Community/Experience Cloud. 
• Assist partner teams in shaping their roadmap on our workflow platforms. 
• Identify and clean up existing technical debt in the platform. 
• Audit, document, and review permissions/roles as needed for compliance needs. Or build a methodology and frameworks to automate the above. 
• Ensure solutions are scalable and in-line with best practices 
• Work to keep API integrations and installed apps, up to date and documented as needed. 
• Collaborate with coworkers to develop integrations with other similar tools, to drive cost engineering efforts and right-size workloads for cases where Salesforce is not the optimal solution. 
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance 

Minimum Qualifications:

• 3+ years of experience as a Salesforce administrator, dev admin or engineer. 
• Experience managing Experience/Community Cloud. 
• Experience managing Salesforce Flows and declarative automation. 
• Experience with DevOps tools like Flosum / Gearset / Copado 
• Experience with user, profile, and permission set management. 
• Experienced in implementing Contact Centers on Salesforce using tools like NiCE CXone/Five9 
• Understanding of relational databases and SQL. 
• Ability to work in cross-functional teams. 
• Extreme attention to detail and highly organized. 
• Strong written and verbal communication skills. 
• The desire to learn constantly and dive into new areas with unfamiliar technologies. 

Preferred Qualifications:

• One or more of these Salesforce certifications: 
• Salesforce Administrator 
• Salesforce Certified Cloud Consultant 
• Salesforce Certified Business Analyst 
• Experience with Agile methodologies. 
• Preference for those who have worked in the health care industry with a strong preference for Pharmacy Benefit Management expertise. 
• Experience working in FedRAMP-compliant environments, including understanding of security controls, audit requirements, and platform configuration best practices for compliance. 

Salary Range$80,000—$120,000 USD

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.